Sneaker Maker - Bicester

Golden Goose; Greater London; Presencial; GBP 25.000 - 40.000; Jornada completa

Descripción de la vacante

Golden Goose Group in the United Kingdom is seeking a passionate Sneaker Maker to co-create personalized GG products with clients in-store. You will translate ideas into hand-drawn designs, guiding customers through a unique co-creation journey that reflects the brand story.

In this role you will drive sales through cross-selling and upselling, support pre-sale and post-sale processes, ensure customers are registered on the Golden App for segmentation, and maintain a well-organised co-creation

Formación

• Fluency in English; additional language a plus.
• Previous sales experience in retail or customer service.
• Artistic drawing and hand-sketching skills.
• Empathy, strong communication and teamwork.

Responsabilidades

• Co-create personalized GG products with clients using drawing and illustration.
• Guide clients through a unique co-creation experience reflecting the brand story.
• Support sales with cross-selling and upselling; assist pre- and post-sale activities.
• Register customers on the Golden App for segmentation and profiling.
• Maintain the co-creation area in line with visual merchandising standards.
• Assist with store operations, including opening/closing, inventory, GDPR and health & safety.

Conocimientos

Fluency in English

Sales experience

Problem solving

Artistic drawing

Empathy and communication

Team player

Flexibility

Educación

High school degree

Herramientas

Golden App

Sales Force

Xstore

Stealth

Descripción del empleo

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

We are looking for a passionate talent to build our customer experience.

DESCRIPTION

MISSION

The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;
• Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;
• Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
• Maintain the co-creation area in good conditions adhering to our visual merchandising standards;
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

• Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.
• Problem solving and time management skills
• Artistic skills and hand-drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)
• Empathy, solid communication and interpersonal skills, strong team attitudes
• Flexibility to adapt to the evolving needs of the business and our customers.
• High school degree at least (design field is preferable)
• Location: Bicester
• Starting in October

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.