Sales Assistant - Bicester

Golden Goose; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Golden Goose Group is seeking a Sales Assistant (Style Maker) in Bicester to craft personalized Golden looks and deliver exceptional service. You will engage clients with the heritage of the brand, explain values, and drive the in-store experience across omnichannel touchpoints.

Ideal candidates have 1–3 years in luxury retail, strong presentation and communication skills, and a proactive sales mindset. October start with a focus on premium customer engagement.

Qualifications

• Fluency in English is required; additional languages are a plus.
• 1–3 years of luxury retail experience is preferred.
• Self-motivation with a positive attitude and professional selling techniques.
• Excellent presentation, interpersonal and communication skills.
• Ability to monitor trends and understand the local market, both online and offline.
• Flexibility to adapt to evolving business needs and customers.
• Strong teamwork and collaboration abilities.

Responsibilities

• Assist customers in expressing their personality and crafting their dream looks.
• Provide product insights, upsell and cross-sell to support store targets.
• Build lasting client relationships via omnichannel communication and personalized offers.
• Maintain store presentation, visuals, and brand standards.
• Support opening/closing, inventory, and GDPR & health & safety compliance.
• Utilize IT tools to enhance engagement (Golden App, Sales Force, Xstore, Stealth).

Skills

Fluency in English

Customer focus

Strong communication

Team player

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce

Minimum 1-3 years of relevant experience in luxury retail

Self-motivation with positive attitude and professional selling techniques

Good customers focus with strong presentation, interpersonal and communication skills

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)

Flexibility to adapt to the evolving needs of the business and our customers

Strong team player

Location: Bicester

Starting in October

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We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.