Sales Assistant - Arabic Speaker - Part time - London

Golden Goose; Greater London; Presencial; GBP 24.000 - 32.000; Jornada completa

Descripción de la vacante

Golden Goose London seeks a Sales Assistant (Style Maker) to introduce clients to the Golden world, crafting personalized total looks and delivering exceptional service. You will guide clients, present product insights, and help them build their dream look through a memorable shopping experience.

You will engage in upselling and cross-selling, maintain store standards, and develop enduring relationships via omnichannel updates and personalized offers.

Formación

• Fluency in English and Arabic; additional languages a plus.
• 1–3 years of luxury retail experience.
• Strong selling techniques and a customer-focused approach.
• Ability to maintain brand standards and presentation across the store.

Responsabilidades

• Assist customers in expressing their personality through their dream looks.
• Provide product insights and upsell/cross-sell effectively.
• Cultivate relationships using omnichannel communication and personalized offers.
• Maintain store presentation, visual standards and proper stock management.
• Support opening/closing, inventory and store compliance (GDPR and health & safety).
• Utilize IT tools (Golden App, Sales Force, Xstore, Stealth) to enhance engagement.

Conocimientos

Fluency in English & Arabic

Communication skills

Selling techniques

Team player

Descripción del empleo

Description

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

• Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.
• Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.
• Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

Key Requirements

• Fluency in English and Arabic. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce
• Minimum 1-3 Years Of Relevant Experience In Luxury Retail
• Self-motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills
• Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)
• Flexibility to adapt to the evolving needs of the business and our customers
• Strong team player

Location: London

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We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.