SME Growth & Success Manager

Wavenet; Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave 25–28 days

Private medical

Discounted health plans

Eye care scheme

Employee wellbeing programme

Wellbeing Team

Job summary

Wavenet, a Manchester-based managed services provider, is seeking a passionate Account Manager for our busy Sales Entry team. You’ll focus on re-engaging dormant accounts and identifying cross-sell opportunities while guiding clients through migrations from legacy systems to modern connectivity solutions.

This high-activity role requires strong relationship-building, proactive communication, and collaboration with internal teams to close deals and grow the portfolio across connectivity, VoIP,

Qualifications

• Experience in sales and understanding that your input drives output.
• Relationship builder capable of nurturing relationships to drive business success.
• Excellent listening and communication abilities.
• Proactive and quick-thinking attitude.
• Problem-solver with initiative and negotiation skills.
• Ability to manage many accounts and priorities simultaneously.
• CRM proficiency and confidence in using sales tools.
• Growth mindset with eagerness to grow professionally.

Responsibilities

• Re-engage with Accounts: Build trust and relationships with dormant or unmanaged accounts.
• Opportunity Identification: Spot and pursue product sales and upselling opportunities across Wavenet’s diverse portfolio.
• Client Education: Inform clients about the PSTN switch-off, positioning Wavenet as their trusted migration partner.
• Portfolio Management: Drive positive growth and retention within a portfolio of accounts.
• Tailored Solutions: Deliver customised solutions in connectivity, VoIP, cloud, and security.
• Accurate Record-Keeping: Maintain up-to-date records and pipeline information in the CRM system.
• Proposal Delivery: Present proposals, negotiate deals, and successfully close business.
• Internal Collaboration: Work closely with internal teams to ensure smooth onboarding and ongoing support for clients.

Skills

Sales experience

Relationship building

Communication skills

Proactive attitude

Problem solving

Multi-account management

CRM proficiency

Tech-savvy

Growth mindset

Job description

Wavenet, a Manchester-based managed services provider, is seeking a passionate Account Manager for our busy Sales Entry team. You’ll focus on re-engaging dormant accounts and identifying cross-sell opportunities while guiding clients through migrations from legacy systems to modern connectivity solutions.

This high-activity role requires strong relationship-building, proactive communication, and collaboration with internal teams to close deals and grow the portfolio across connectivity, VoIP,