SME Account Manager

Wavenet; Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave 25–28 days

Private medical

Discounted health plans

Eye care scheme

Employee wellbeing programme

Wellbeing Team

Job summary

Wavenet, a Manchester-based managed services provider, is seeking a passionate Account Manager for our busy Sales Entry team. You’ll focus on re-engaging dormant accounts and identifying cross-sell opportunities while guiding clients through migrations from legacy systems to modern connectivity solutions.

This high-activity role requires strong relationship-building, proactive communication, and collaboration with internal teams to close deals and grow the portfolio across connectivity, VoIP,

Qualifications

• Experience in sales and understanding that your input drives output.
• Relationship builder capable of nurturing relationships to drive business success.
• Excellent listening and communication abilities.
• Proactive and quick-thinking attitude.
• Problem-solver with initiative and negotiation skills.
• Ability to manage many accounts and priorities simultaneously.
• CRM proficiency and confidence in using sales tools.
• Growth mindset with eagerness to grow professionally.

Responsibilities

• Re-engage with Accounts: Build trust and relationships with dormant or unmanaged accounts.
• Opportunity Identification: Spot and pursue product sales and upselling opportunities across Wavenet’s diverse portfolio.
• Client Education: Inform clients about the PSTN switch-off, positioning Wavenet as their trusted migration partner.
• Portfolio Management: Drive positive growth and retention within a portfolio of accounts.
• Tailored Solutions: Deliver customised solutions in connectivity, VoIP, cloud, and security.
• Accurate Record-Keeping: Maintain up-to-date records and pipeline information in the CRM system.
• Proposal Delivery: Present proposals, negotiate deals, and successfully close business.
• Internal Collaboration: Work closely with internal teams to ensure smooth onboarding and ongoing support for clients.

Skills

Sales experience

Relationship building

Communication skills

Proactive attitude

Problem solving

Multi-account management

CRM proficiency

Tech-savvy

Growth mindset

Job description

Wavenetis a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000,we’vebeen keeping businesses connected.

AtWavenet, wedon’tjust provide solutions for today but for tomorrow, too.We’realways thinking ahead of the technology curve, so our customers feel confident that when they work with us,we’restriving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

We’researching for a passionate andmotivatedAccountManager to join ourhighly successfulManchester team. In thisSales Entryrole,the expectation will be around Highlevelsofactivitythat requiresyoutofocus on buildingand retainingrelationshipswitha large number of currentlyunmanaged accounts,many of which may notbe familiarwithWavenetdue to previous acquisitions or limited contact.

Your mission is to reintroduceWavenetandyourself,uncoverthe wealth ofnew opportunities forcross sellingand upselling, and develop these accounts into long-lasting partnerships.You’llplay a crucial role in guiding businesses as they transition from legacy systems like PSTN/ISDN to modern, scalable solutions.

I stress again this role is high activity and requires a highly focussed driven individual with the will to succeed in Sales.

Key Responsibilities

Re-engage with Accounts: Build trust and relationships with dormant or unmanaged accounts.

Opportunity Identification: Spot and pursue product sales and upselling opportunities acrossWavenet’sdiverse portfolio.

Client Education: Inform clients about the PSTN switch-off, positioningWavenetas their trusted migration partner.

Portfolio Management: Drivepositive growthand retention within a portfolio of accounts.

Tailored Solutions: Deliver customised solutions in connectivity, VoIP, cloud, and security.

Accurate Record-Keeping:Maintainup-to-date records and pipeline information in the CRM system.

Proposal Delivery: Present proposals, negotiate deals, and successfully close business.

Internal Collaboration: Work closely with internal teams to ensure smooth onboarding and ongoing support for clients.

Qualifications

WhatWe’reLooking For

Experience:Hunger here is the key! Looking for someone with some sales experience and an understanding that your input will drive your output.

Relationship Builder: A natural ability to nurture relationships to drive business success.

Communication Skills: Excellent listening and communication abilities.

ProactiveApproach: Quick thinker with a positive and proactive attitude.

Problem-Solver:Anabilityto useinitiative,negotiate, present, anddemonstrableability of resolving challenges.

Multi-Account Management: Comfortable managinga high number ofaccounts and priorities simultaneously.

Tech-Savvy:quicklearnerespeciallyregardingtheCRM systems and confidence in using sales tools.

Growthmindset-A fast learner with a "let's go" attitude and a desire to grow professionally.

Join us atWavenetand embark on a rewarding journey where you can make a real difference while helping businesses thrive!

Additional Information

AtWavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us,you’llenjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with anadditionalday of annual leave each year, reaching up to 28 days.Here’sa closer look at what we offer:

Annual Leave:Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.

Office-Based Working:A collaborative approach with team support, requiring you to work in one of our offices.This role emphasises in-person teamwork and engagement at Wavenet.

Health & Wellbeing:Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employeeassistanceprogramme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?