Customer Success Executive – IT & Telecom

Wavenet; Trafford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Office-based working

Annual leave 25–28 days

Private medical coverage

Wellbeing support

Job summary

Wavenet, a leading UK managed service provider, is seeking a Business Support Executive to join the Account Management team. You’ll build relationships, handle quotations, respond to customer queries and coordinate services from start to finish.

This hands-on, customer-facing role requires proactive communication, strong organisational skills, and the ability to juggle multiple requests for several customers.

Qualifications

• Experience in the IT and telecommunications market.
• Experience working with high-profile customers in a fast-paced environment.
• Experience dealing and negotiating with suppliers and vendors.
• Strong attention to detail and good IT skills.
• Highly organised with the ability to prioritise a dynamic workload around department priorities.
• Excellent time management and communication with Account Managers and customers.

Responsibilities

• General sales administration — creating and managing quotations, progressing orders and updating deals in our CRM.
• Building positive relationships with your Account Managers and customers through proactive contact by phone, email and Teams.
• Attending customer review calls and assisting with follow-up actions.
• Acting as an extension of the account relationship, giving customers a consistent, professional experience.
• Working with suppliers and vendors, and handling bids and deal registrations.
• Expediting orders and customer queries to resolution, working alongside other Wavenet teams and our suppliers.
• Owning straightforward quote requests end to end, keeping the customer updated throughout.
• Identifying upsell opportunities and white space, offering alternative solutions and handing off to Sales Specialists as needed.

Skills

IT & telecoms experience

Customer-facing

Communication skills

Negotiation with suppliers

Time management

Organisational skills

CRM software

Tools

CRM software

Job description

Wavenet, a leading UK managed service provider, is seeking a Business Support Executive to join the Account Management team. You’ll build relationships, handle quotations, respond to customer queries and coordinate services from start to finish.

This hands-on, customer-facing role requires proactive communication, strong organisational skills, and the ability to juggle multiple requests for several customers.