On-site Customer Success & Sales Support Exec

wavenet; Stretford; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Annual leave up to 28 days

Private medical coverage

Eye care scheme

Wellbeing programme

Wavenet Academy

Job summary

Wavenet is a managed services provider delivering cybersecurity, communications, and connectivity to help businesses stay future-ready. The Business Support Executive will work closely with the Account Management team to build relationships, handle quotations, and manage customer interactions end to end.

This hands-on, customer-facing role spans engagement, queries, service coordination and commercial development, acting as the lynchpin between customers and Account Managers to maintain a

Qualifications

• Experience in IT/telecoms market is preferred.
• Ability to manage multiple requests under pressure.
• Strong communication and organization skills.
• Customer-first mindset and proactive updates.

Responsibilities

• Create and manage quotations and update deals in CRM
• Maintain proactive contact with Account Managers and customers by phone, email and Teams
• Attend customer review calls and follow up on actions
• Expedite orders and resolve customer queries with teams
• Identify upsell opportunities and coordinate with Sales Specialists

Skills

Quotations

CRM

Customer follow-up

Account coordination

Vendor liaison

Tools

CRM software

Job description

Wavenet is a managed services provider delivering cybersecurity, communications, and connectivity to help businesses stay future-ready. The Business Support Executive will work closely with the Account Management team to build relationships, handle quotations, and manage customer interactions end to end.

This hands-on, customer-facing role spans engagement, queries, service coordination and commercial development, acting as the lynchpin between customers and Account Managers to maintain a