Account Manager

Wavenet Ltd; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Generous annual leave

Private medical coverage

Discounted health plans

Employee assistance programme

Job summary

Wavenet Ltd is seeking a results-driven Account Manager to manage a portfolio of mid-market clients, driving revenue growth while building strategic relationships. The successful candidate will develop and execute tailored account plans, ensuring exceptional service delivery and client satisfaction.

Essential qualifications include strong CRM proficiency, excellent negotiation skills, and the ability to manage multiple accounts. Enjoy a generous starting annual leave allowance, private medical coverage, and comprehensive wellbeing programs.

Qualifications

• Strong proficiency with CRM software and Microsoft Office applications.
• Excellent negotiation and consultative selling skills.
• Demonstrated ability to build and maintain long‑term client relationships.

Responsibilities

• Manage and grow a portfolio of around 100 mid-market accounts.
• Develop and execute strategic account plans tailored to each client's business objectives.
• Conduct regular business reviews with key stakeholders to assess performance.

Skills

Negotiation skills

Consultative selling

CRM software proficiency

Communication skills

Relationship management

Tools

Microsoft Office

Job description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future‑proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

We're looking for a results-driven Account Manager to join our organization. In this role, you will manage a portfolio of mid-market clients, driving revenue growth while building and maintaining strong, strategic relationships. The ideal candidate will combine professional expertise with a customer-focused approach, delivering consultative solutions that drive client success and organizational growth.

• Manage and grow a portfolio of around 100 mid-market accounts, identifying upsell and cross-sell opportunities to maximize revenue potential
• Develop and execute strategic account plans tailored to each client's business objectives and needs
• Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction
• Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities
• Negotiate contracts and pricing agreements while maintaining profitability and client relationships
• Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding
• Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting
• Identify market trends and competitive threats within assigned territory, providing insights to support strategic planning

Qualifications

Essential Qualifications:

• Strong proficiency with CRM software and Microsoft Office applications
• Excellent negotiation and consultative selling skills
• Demonstrated ability to build and maintain long‑term client relationships
• Strong communication and presentation skills, with the ability to influence stakeholders at all levels
• Ability to manage multiple accounts simultaneously while maintaining attention to detail
• Self‑motivated with a results‑oriented mindset and strong work ethic

Preferred Qualifications:

• Experience in a specific industry vertical relevant to our business
• Advanced proficiency with data analysis and Excel
• Experience managing complex, multi‑stakeholder accounts
• Familiarity with sales methodologies and consultative selling approaches
• Track record of exceeding sales targets and KPIs

Additional Information

At Wavenet, we offer an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in‑house Wellbeing Team.

We believe in a strong work‑life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days.

Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.

Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.