SME Account Manager

Wavenet; Stretford; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Annual leave up to 28 days

Private medical coverage

Discounted health plans

Eye care scheme

Wellbeing programme

In-house Wellbeing Team

Job summary

Wavenet is seeking a passionate Account Manager for our Manchester team. The role focuses on re-engaging unmanaged accounts, uncovering cross-selling opportunities, and developing partnerships as businesses transition from legacy PSTN/ISDN to modern solutions.

The position requires high activity, strong relationship-building, and proficiency with CRM tools to maintain an accurate pipeline and drive growth. This is an office-based role in the UK with comprehensive benefits.

Qualifications

• Sales experience and drive to influence outcomes.
• Ability to nurture relationships to drive business growth.
• Excellent listening and communication abilities.
• Proactive attitude with quick thinking and initiative.

Responsibilities

• Re-engage with dormant or unmanaged accounts and build trust.
• Identify cross-sell and upsell opportunities across the portfolio.
• Educate clients about the PSTN switch-off and migration options.
• Manage a large portfolio with active pipeline and CRM updates.
• Deliver customised connectivity, VoIP, cloud, and security solutions.
• Maintain accurate records and pipeline information in the CRM.
• Present proposals, negotiate deals, and close business.
• Collaborate with internal teams for smooth onboarding and support.

Skills

Relationship Builder

Communication Skills

Proactive Approach

Problem-Solver

Multi-Account Management

Tech-Savvy

Growth Mindset

Tools

CRM systems

Job description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. Since 2000, we’ve been keeping businesses connected. At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

We’re searching for a passionate and motivated Account Manager to join our highly successful Manchester team. In this Sales Entry role, the expectation will be around High levels of activity that requires you to focus on building and retaining relationships with a large number of currently unmanaged accounts, many of which may not be familiar with Wavenet due to previous acquisitions or limited contact. Your mission is to reintroduce Wavenet and yourself , uncover the wealth of new opportunities for cross selling and upselling, and develop these accounts into long-lasting partnerships. You’ll play a crucial role in guiding businesses as they transition from legacy systems like PSTN/ISDN to modern, scalable solutions. I stress again this role is high activity and requires a highly focussed driven individual with the will to succeed in Sales.

Key Responsibilities

• Re-engage with Accounts: Build trust and relationships with dormant or unmanaged accounts.
• Opportunity Identification: Spot and pursue product sales and upselling opportunities across Wavenet’s diverse portfolio.
• Client Education: Inform clients about the PSTN switch-off, positioning Wavenet as their trusted migration partner.
• Portfolio Management: Drive positive growth and retention within a portfolio of accounts.
• Tailored Solutions: Deliver customised solutions in connectivity, VoIP, cloud, and security.
• Accurate Record-Keeping: Maintain up-to-date records and pipeline information in the CRM system.
• Proposal Delivery: Present proposals, negotiate deals, and successfully close business.
• Internal Collaboration: Work closely with internal teams to ensure smooth onboarding and ongoing support for clients.

Qualifications

What We’re Looking For

• Experience: Hunger here is the key! Looking for someone with some sales experience and an understanding that your input will drive your output.
• Relationship Builder: A natural ability to nurture relationships to drive business success.
• Communication Skills: Excellent listening and communication abilities.
• Proactive Approach: Quick thinker with a positive and proactive attitude.
• Problem-Solver: An ability to use initiative, negotiate, present, and demonstrable ability of resolving challenges.
• Multi-Account Management: Comfortable managing a high number of accounts and priorities simultaneously.
• Tech-Savvy: quick learner especially regarding the CRM systems and confidence in using sales tools.
• Growth mindset- A fast learner with a "let's go" attitude and a desire to grow professionally.

Join us at Wavenet and embark on a rewarding journey where you can make a real difference while helping businesses thrive!

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Annual Leave:Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
• Health & Wellbeing:Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.