Senior SME Growth & Relationship Manager

Wavenet; Stretford; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Annual leave up to 28 days

Private medical coverage

Discounted health plans

Eye care scheme

Wellbeing programme

In-house Wellbeing Team

Job summary

Wavenet is seeking a passionate Account Manager for our Manchester team. The role focuses on re-engaging unmanaged accounts, uncovering cross-selling opportunities, and developing partnerships as businesses transition from legacy PSTN/ISDN to modern solutions.

The position requires high activity, strong relationship-building, and proficiency with CRM tools to maintain an accurate pipeline and drive growth. This is an office-based role in the UK with comprehensive benefits.

Qualifications

• Sales experience and drive to influence outcomes.
• Ability to nurture relationships to drive business growth.
• Excellent listening and communication abilities.
• Proactive attitude with quick thinking and initiative.

Responsibilities

• Re-engage with dormant or unmanaged accounts and build trust.
• Identify cross-sell and upsell opportunities across the portfolio.
• Educate clients about the PSTN switch-off and migration options.
• Manage a large portfolio with active pipeline and CRM updates.
• Deliver customised connectivity, VoIP, cloud, and security solutions.
• Maintain accurate records and pipeline information in the CRM.
• Present proposals, negotiate deals, and close business.
• Collaborate with internal teams for smooth onboarding and support.

Skills

Relationship Builder

Communication Skills

Proactive Approach

Problem-Solver

Multi-Account Management

Tech-Savvy

Growth Mindset

Tools

CRM systems

Job description

Wavenet is seeking a passionate Account Manager for our Manchester team. The role focuses on re-engaging unmanaged accounts, uncovering cross-selling opportunities, and developing partnerships as businesses transition from legacy PSTN/ISDN to modern solutions.

The position requires high activity, strong relationship-building, and proficiency with CRM tools to maintain an accurate pipeline and drive growth. This is an office-based role in the UK with comprehensive benefits.