SMB Onboarding & Adoption Manager

Qumra Capital; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Connecteam is seeking an SMB Onboarding Manager in London to lead customers through onboarding and activation, delivering remote and on-site training tailored to each business. You will guide users to quick wins, optimize adoption, and partner with Product and CS teams to ensure lasting value.

You will play a key role in scaling the UK market, maintaining high energy, and collaborating with cross-functional teams to reduce churn and improve customer success across SMB accounts.

Qualifications

• 2+ years of experience in the startup environment in SaaS onboarding, implementation, or customer-facing roles - MUST
• Experience working with SMB clients, specifically in the UK market
• Strong presentation and training skills (remote and in-person)
• Tech-savvy with the ability to quickly learn and explain software solutions
• High level of organization and ability to manage multiple onboarding projects simultaneously
• A team player who thrives in a dynamic, fast-paced startup environment
• Positive attitude, empathy, and high energy!

Responsibilities

• Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
• Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs, both remotely and on-site visits.
• Guiding customers to quick wins that showcase the platform’s value and increase adoption
• Ensuring customers establish strong usage habits that drive retention and satisfaction
• Identifying at-risk clients early and creating proactive strategies to mitigate churn
• Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard
• Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience
• Taking an active role in growing Connecteam’s UK market by bringing a big-picture & builder mindset, identifying opportunities, sharing market insights, and helping shape new ideas and initiatives as the UK market continues to scale
• Work days are Monday to Friday, during standard business hours.

Job description

Connecteam is seeking an SMB Onboarding Manager in London to lead customers through onboarding and activation, delivering remote and on-site training tailored to each business. You will guide users to quick wins, optimize adoption, and partner with Product and CS teams to ensure lasting value.

You will play a key role in scaling the UK market, maintaining high energy, and collaborating with cross-functional teams to reduce churn and improve customer success across SMB accounts.