Remote Customer Onboarding & Adoption Lead

Jobgether; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote or hybrid work options

Medical, dental, and vision coverage

Paid time off and parental leave

401(k) plan with employer matching

Wellness stipend and mental health"

FSA/HSA options

Life insurance and disability coverage

Home office stipend

Career growth opportunities

Job summary

Talantir in the United Kingdom is seeking a Customer Onboarding Manager to guide new customers through onboarding, ensuring successful adoption and alignment with business goals.

You will coordinate with Sales, Customer Success, Product, and Engineering to deliver smooth implementations, manage data migrations, and drive measurable outcomes. A customer-first mindset and strong communication are essential.

Qualifications

• 1-2 years of experience in customer onboarding, implementation, or a client-facing role.
• Strong project management and organizational skills with the ability to handle multiple priorities.
• Proven ability to build relationships with stakeholders at various levels, including senior leadership.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Experience resolving customer issues proactively and collaborating across teams.
• Analytical thinking with the ability to understand customer needs and translate them into actionable solutions.
• Familiarity with CRM tools such as HubSpot or similar platforms is a plus.
• Bachelor’s degree preferred.

Responsibilities

• Lead end-to-end onboarding processes for new customers, ensuring a smooth and efficient implementation experience
• Conduct detailed product walkthroughs and training sessions to drive adoption and maximize platform value
• Communicate onboarding requirements, timelines, and expectations clearly to stakeholders
• Build and maintain strong relationships with customer stakeholders, understanding their goals and operational needs
• Collaborate with Sales, Customer Success, Product, and Engineering teams to address customer needs and improve processes
• Manage customer data migrations and ensure accuracy and completeness throughout onboarding
• Capture feedback, identify improvement opportunities, and contribute to enhancing onboarding workflows and tools
• Proactively resolve issues and ensure a high level of customer satisfaction during early lifecycle stages

Skills

Project management

Stakeholder management

Communication

Problem solving

Analytical thinking

Education

Bachelor’s degree preferred

Tools

HubSpot CRM

Job description

Talantir in the United Kingdom is seeking a Customer Onboarding Manager to guide new customers through onboarding, ensuring successful adoption and alignment with business goals.

You will coordinate with Sales, Customer Success, Product, and Engineering to deliver smooth implementations, manage data migrations, and drive measurable outcomes. A customer-first mindset and strong communication are essential.