AI Adoption & Engagement Lead for SMBs

Metaview; Greater London; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Equity

Job summary

Metaview, an AI company focused on recruiting, is seeking an Engagement Manager to bridge Customers, Product, and Sales, turning insights into measurable impact for SMB clients.

You’ll lead onboarding, drive adoption at scale, own account health, and help shape our customer success framework as we build a new function at a category-defining startup.

If you are energized by AI, enjoy teaching customers how to use new tools, and thrive in a fast-growing environment, join us in London.

Qualifications

• 2+ years in customer-facing roles.
• Curiosity about AI and how it applies to workflows.
• Confident communicator guiding customers through AI adoption.
• Experience with change management or RevOps is a plus.

Responsibilities

• Onboard SMB customers with high-impact onboarding and quick value.
• Drive product adoption at scale using data insights.
• Own account health by monitoring usage and risk.
• Resolve issues quickly coordinating with technical teams.
• Design scalable CS processes supporting thousands of users.
• Champion customer voice to shape roadmap and GTM messaging.

Skills

Customer Success

Communication

AI understanding

Stakeholder management

Problem solving

Growth mindset

Job description

Metaview, an AI company focused on recruiting, is seeking an Engagement Manager to bridge Customers, Product, and Sales, turning insights into measurable impact for SMB clients.

You’ll lead onboarding, drive adoption at scale, own account health, and help shape our customer success framework as we build a new function at a category-defining startup.

If you are energized by AI, enjoy teaching customers how to use new tools, and thrive in a fast-growing environment, join us in London.