Customer Success Manager: Drive Adoption & Renewals (UK)

Mobility Global Inc.; Greater London; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Health and wellness benefits

Retirement savings with company match

Job summary

Mobility Global is seeking a Customer Success Manager in London, United Kingdom. You will drive proactive client engagement, onboarding, and adoption across Mobility Global products, helping customers realize value and navigate platform migrations.

You will educate clients, provide tailored enablement, and collaborate with Sales, Product, and Marketing to support renewals and expansion while maintaining strong relationships with senior stakeholders.

Qualifications

• 2+ years in financial services or sales/account management with client engagement.
• Strong communication and relationship management with senior clients.
• Bachelor's degree.
• Proficient with MS Office; comfortable navigating change and new tools.

Responsibilities

• Plan and execute proactive client engagement activities (onboarding, migration, adoption).
• Educate clients on Mobility Global products to boost usage and value realization.
• Provide tailored training on platform features and migrations for different user roles.
• Support customers through migrations, helping navigate changes and maximize value.
• Monitor usage patterns and translate insights to renewals and upsell opportunities.
• Build strong relationships with senior client contacts and understand their goals.

Skills

Relationship building

Client engagement

Communication

Account management

Organization

Education

Bachelor's degree

Tools

Salesforce

SalesLoft

MS Office

Job description

Mobility Global is seeking a Customer Success Manager in London, United Kingdom. You will drive proactive client engagement, onboarding, and adoption across Mobility Global products, helping customers realize value and navigate platform migrations.

You will educate clients, provide tailored enablement, and collaborate with Sales, Product, and Marketing to support renewals and expansion while maintaining strong relationships with senior stakeholders.