SMB Customer Success Manager: Onboarding & Growth

Heidi; England; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

£500 personal development budget

Dedicated wellness days

Birthday off

Job summary

A healthcare technology firm in the UK is seeking a Customer Success Manager who will support SMB customers from onboarding through to successful adoption. Responsibilities include leading onboarding sessions, advocating for customer needs within the team, and monitoring customer satisfaction metrics. The ideal candidate will have 2-4 years of experience in customer success, bringing strong organizational and analytical skills to ensure customers achieve their goals. This is a full-time position offering a hybrid work environment, with benefits emphasizing personal development.

Qualifications

• 2-4 years of experience in Customer Success, Operations, or Implementation, ideally in SaaS environments.
• Highly organized, managing a portfolio of SMB accounts while maintaining attention to detail.
• Ability to analyze customer behavior data to identify patterns for improvement.

Responsibilities

• Lead new customer onboarding, ensuring smooth account setup and training.
• Build relationships with SMB customers and advocate for their needs internally.
• Monitor customer activation metrics and ensure adoption milestones are met.

Skills

Experience in Customer Success

Organizational skills

Analytical mindset

Customer-centric mindset

Problem-solving ability

Job description

A healthcare technology firm in the UK is seeking a Customer Success Manager who will support SMB customers from onboarding through to successful adoption. Responsibilities include leading onboarding sessions, advocating for customer needs within the team, and monitoring customer satisfaction metrics. The ideal candidate will have 2-4 years of experience in customer success, bringing strong organizational and analytical skills to ensure customers achieve their goals. This is a full-time position offering a hybrid work environment, with benefits emphasizing personal development.