SaaS Customer Success Manager — Hybrid & Growth

IMT Resourcing Solutions; Birmingham; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Private medical

Enhanced pension

25 days holiday + bank holidays

Electric car scheme

Cycle to work

Job summary

A fast-growing SaaS organization in Birmingham is seeking a Customer Success Manager to enhance client relationships and drive customer retention. This role involves onboarding clients, managing relationships, and ensuring successful SaaS adoption. The ideal candidate will have proven SaaS experience, strong communication skills, and CRM familiarity. This position offers a hybrid work model and a competitive benefits package, including private medical and enhanced pension, and focuses on work-life balance.

Qualifications

• Proven experience in SaaS Customer Success or SaaS Account Management.
• Strong client-facing communication skills.
• Experience with renewals, upselling, and contract discussions.

Responsibilities

• Onboard new clients and guide them through the SaaS adoption journey.
• Manage client relationships and ensure long-term engagement.
• Drive renewals, retention, and upsell performance.

Skills

SaaS Customer Success experience

Client-facing communication

Stakeholder management

CRM platform familiarity

Tools

HubSpot

Job description

A fast-growing SaaS organization in Birmingham is seeking a Customer Success Manager to enhance client relationships and drive customer retention. This role involves onboarding clients, managing relationships, and ensuring successful SaaS adoption. The ideal candidate will have proven SaaS experience, strong communication skills, and CRM familiarity. This position offers a hybrid work model and a competitive benefits package, including private medical and enhanced pension, and focuses on work-life balance.