Technical Support Engineer: Smart Technology

Rise Technical Recruitment; Reading; On-site; GBP 38,000 - 42,000; Full time

Job summary

Rise Technical Recruitment is seeking a Technical Support Engineer for a rapidly growing smart building technology client in Reading. You will support installation partners, troubleshoot problems, advise on design, and help deliver projects.

The role offers extensive technical training, progression, and excellent benefits as the company grows. You will become a trusted specialist working with a network of professional partners.

Qualifications

• Background in Electrical, AV, Networking, IT, Controls or Security or similar.
• Practical technical experience and ability to communicate technical information.

Responsibilities

• Provide technical support and troubleshooting to installation partners.
• Advise on system design, installations and product applications.
• Manage and develop relationships with a portfolio of partners.
• Help partners design, quote and deliver projects.

Skills

Electrical

AV

Networking

IT

Controls

Security

Job description

Technical Support Engineer: Smart Technology

Reading - Commutable from Basingstoke, Newbury, Bracknell, Wokingham, Thatcham

38,000 to 42,000 + 6,000 Annual Bonus + International Training + Progression + Excellent Benefits

Are you from a technical background such as Electrical, AV, Networking, IT, Controls or Security, looking to move into an office based role where you can combine your technical knowledge with customer interaction?

This is a fantastic opportunity to enter the rapidly growing building automation industry, receiving extensive technical training while becoming a trusted specialist supporting a network of professional installation partners.

This company is a rapidly growing technology business operating within the smart building sector. They are known for investing heavily in their people, offering extensive technical training, long term development and excellent opportunities to progress.

In this role, you will manage and support a portfolio of installation partners, troubleshooting technical problems, advising on system design and helping them successfully deliver projects. You will build strong relationships with your partners, becoming their first point of contact while helping them develop their technical capability and grow their businesses.

This role would suit somebody with strong technical aptitude who enjoys solving problems and dealing with people. Previous building automation or sales experience is not required, provided you have practical technical experience, networking knowledge and the ability to confidently communicate technical information.

The Role

• Provide technical support and troubleshooting to installation partners
• Advise on system design, installations and product applications
• Manage and develop relationships with a portfolio of partners
• Help partners successfully design, quote and deliver projects
• Extensive product training and international training programme

The Person

• Background in Electrical, AV, Networking, IT, Controls, Security or similar
• Practical technical experience
• Confident communicator who enjoys working with customers
• Strong problem solving skills and ability to independently learn new technology

Reference: BBBH(phone number removed)

We are an equal opportunities company and welcome applications from all suitable candidates.