Hybrid SmartTEC Administrator: Project & Customer Ops

Appello & Careline365; Liss Forest; Hybrid; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Discounts on groceries and holidays

Employee assistance programme

Family discounts on services

Pension scheme: 4% matched

Free on-site parking

Job summary

Appello & Careline365 is seeking a SmartTEC Administrator within the Installations Team. Based in the UK with hybrid working, you’ll keep projects moving, support customers, and ensure the smooth delivery of Smart Life services.

You’ll input contract details, liaise with field teams, and handle orders with precision. This busy role requires strong organisation, good communication, and proficiency with Outlook, Excel and Word.

Qualifications

• Experience in a similar administrative role with strong customer service skills.
• Excellent written and verbal communication with a clear telephone manner.
• Solid English and Maths skills, with relevant qualifications or experience.

Responsibilities

• Input contract details into MIS (Business Central).
• Support field-based Contracts Managers with customer liaison.
• Create, release, and send purchase orders.
• Maintain organised electronic filing systems.
• Progress outstanding orders and schedule deliveries.
• Manage subcontractor paperwork in line with ISO standards.
• Liaise with departments to maintain information flow and support process improvement.
• Record returns, process warranty claims, and manage replacements.
• Onboard customers onto EVO for Smart Life deliveries.
• Train customers on DMP and ensure end-to-end Smart Life journeys.

Skills

Customer service proficiency

Communication skills

English language

Maths skills

Multi-tasking

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Service Management Systems

Microsoft Dynamics 365 Business Central

Job description

Appello & Careline365 is seeking a SmartTEC Administrator within the Installations Team. Based in the UK with hybrid working, you’ll keep projects moving, support customers, and ensure the smooth delivery of Smart Life services.

You’ll input contract details, liaise with field teams, and handle orders with precision. This busy role requires strong organisation, good communication, and proficiency with Outlook, Excel and Word.