SmartTEC Administrator

Appello Careline Limited.; New Milton; Hybrid; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance (161 hours)

Discounts on groceries and holidays

24/7 employee assistance programme

Family and friends discounts

Pension scheme (up to 4% matched)

Free on-site parking

Job summary

Appello Careline Limited. is seeking a SmartTEC Administrator to keep installation projects moving, support customers and ensure flawless delivery of Smart Life services.

The role is hybrid in New Milton with 70% office and 30% remote work, 35 hours per week, and a salary up to £26,000 depending on experience. You will handle contract administration, customer liaison, and ensure accurate records while training customers on EVO and DMP tools.

Qualifications

• Experience in a similar administrative role with customer service focus.
• Strong written and verbal communication skills and clear telephone manner.
• Proficiency in Microsoft Outlook, Excel and Word; experience with service management systems or Business Central.

Responsibilities

• Input contract details into MIS (Business Central).
• Support field-based Contracts Managers with customer liaison.
• Create, release, and send purchase orders.
• Maintain organised electronic filing systems.
• Progress outstanding orders and schedule deliveries.
• Manage subcontractor paperwork in line with ISO standards.
• Onboard customers onto EVO for Smart Life deliveries.
• Train customers on DMP.
• Oversee end-to-end Smart Life customer journey.

Job description

SMARTTEC ADMINISTRATOR

Looking for a role where your organisation skills make a real impact? As our SmartTEC Administrator within the Installations Team, you’ll keep projects moving, support customers, and ensure flawless delivery of Smart Life services.

Hours:35 hours per week

Shift pattern:Monday - Friday 09:00-17:00

Salary: up to £26,000 per annum dependant on experience

Location:Hybrid - New Milton 70% office 30% remote

Training:Office based for first two weeks

Start Date:October 2026

Pre‑employment screening: Right to work and two years of referencing

This role is a UK based role and any hybrid/remote work must also be within the UK.

Appello Perks :

• 161 hours holiday pa plus bank holidays.

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 4% Company matched

• Free on-site parking

ABOUT YOU

You’re an organised, proactive administrator who thrives in a busy environment and enjoys keeping things running smoothly behind the scenes. With a knack for juggling tasks, supporting customers, and collaborating with colleagues, you bring both precision and positivity to everything you do.

You’ll be great in this role if you:

• Have experience in a similar administrative role and are confident providing excellent customer service

• Bring strong written and verbal communication skills and a clear, friendly telephone manner

• Are comfortable using Microsoft Outlook, Excel and Word, and ideally have experience with Service Management Systems or Business Central

• Have solid English and Maths skills, supported by qualifications or relevant experience

You’re someone who:

• Stays calm under pressure and can manage your workload independently

• Enjoys building positive relationships with customers, suppliers and colleagues

• Can solve problems using initiative and contribute to practical, logistical solutions

• Pays great attention to detail and prides yourself on accuracy

• Takes ownership, is self‑motivated, and brings a “can‑do” attitude to daily challenges

• Can multi‑task, prioritise effectively, and adapt when things change

• Is reliable, flexible, analytical, and driven to deliver high‑quality service
  

THE ROLE

As an SmartTEC Administrator, you’ll be at the heart of keeping our installation and construction projects running smoothly. You’ll support customers, field teams, and partners while making sure every detail — big or small — is looked after with care.

What You’ll Be Doing

Project & Contract Administration

• Input contract details into our MIS (Business Central)

• Support field‑based Contracts Managers with customer liaison

• Create, release, and send purchase orders

• Maintain organised electronic filing systems

• Progress outstanding orders and schedule deliveries

• Manage subcontractor paperwork in line with ISO standards

• Liaise with departments across the business to maintain strong information flow

• Support continuous improvement of departmental procedures

• Record returns, process warranty claims, and manage replacements

• Maintain spreadsheets and key data sources

• Onboard customers onto EVO for Smart Life deliveries

• Train customers on DMP

• Take ownership of the end‑to‑end Smart Life customer journey

Customer Service (Internal & External)

• Manage and exceed customer expectations

• Balance customer needs with available resources

• Keep customers informed with clear, transparent communication

• Adapt quickly when customer needs or expectations change

• Ensure smooth handovers when another team member needs to step in

• Check that services delivered meet customer expectations

• Share information with colleagues to help drive continuous service improvement

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.