Smart Meter Installer & Customer Service Technician

Kier Group plc.; Ipswich; On-site; GBP 32,000 - 42,000; Full time

Job summary

Kier Group plc is looking for a Customer Service Technician in Ipswich to install, exchange and commission smart water meters while delivering excellent customer service. You will combine technical skills with a customer-focused approach, ensuring safety, water quality and workmanship standards.

You will work with a collaborative team and have opportunities to develop across a range of challenging tasks, including field service, data updates, and on-site problem solving.

Qualifications

• CSCS, SWQR Street Works and EUSR National Water Hygiene qualifications.
• Full driving licence and meter installation experience.
• Strong customer service and communication skills; IT literate.

Responsibilities

• Install and exchange smart meters at domestic and commercial properties.
• Commission and connect meters to the network meeting quality standards.
• Update mobile and corporate systems with job outcomes and keep equipment records.
• Complete revisit jobs to resolve installation issues.
• Perform daily vehicle safety checks and follow water quality procedures.

Skills

Meter installation

Customer service

IT literacy

Communication skills

Team player

Tools

Mobile tablets

Job description

Kier Group plc is looking for a Customer Service Technician in Ipswich to install, exchange and commission smart water meters while delivering excellent customer service. You will combine technical skills with a customer-focused approach, ensuring safety, water quality and workmanship standards.

You will work with a collaborative team and have opportunities to develop across a range of challenging tasks, including field service, data updates, and on-site problem solving.