Customer Service Technician

Kier Group; Ipswich; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Zusammenfassung

Kier Group is seeking a Customer Service Technician in Ipswich to install, exchange and commission smart water meters while delivering top-notch customer service. The role blends technical tasks with customer interaction in a safety-conscious environment.

Ideal candidates will have CSCS, SWQR Street Works, EUSR Water Hygiene qualifications, a full driving licence, and meter installation experience. Strong IT skills and independent work style are valued.

Qualifikationen

• Experience in customer service environments with strong communication skills.
• IT literate with ability to troubleshoot using mobile/tablet devices.
• Hold CSCS, SWQR Street Works and EUSR National Water Hygiene qualifications.
• Full driving licence and experience in meter installation.

Aufgaben

• Install and exchange smart meters at domestic and commercial properties while delivering excellent customer service.
• Commission and connect smart meters to the network, ensuring quality standards.
• Update mobile and corporate systems with job outcomes and maintain equipment records.
• Complete revisit jobs when installations are challenging and identify issues to overcome them.
• Conduct daily vehicle safety checks, perform risk assessments and follow water quality procedures.

Kenntnisse

Customer service

Communication skills

IT literate

Independent working

Ausbildung

CSCS Construction Skills Certification

SWQR Street Works

EUSR National Water Hygiene

Full driving licence

Tools

Mobile tablet devices

Jobbeschreibung

We're looking for a Customer Service Technician to join our team based in Ipswich.

Location: Ipswich
Hours: 45 hours per week

We are unable to offer certificates of sponsorship to any candidates in this role.

As a Customer Service Technician, you'll play a vital role in installing, exchanging and commissioning smart water meters whilst delivering excellent customer service. This is an opportunity to work in a dynamic environment where you'll combine technical skills with customer interaction, maintaining high standards of safety, water quality and workmanship. You'll be supported by a collaborative team and have the chance to develop your skills across a variety of challenging and rewarding tasks.

What will you be responsible for?

As a Customer Service Technician, you'll be working within the team, supporting them in delivering excellent customer service and maintaining high standards of safety and workmanship. Your day to day will include:

• Installing and exchanging smart meters at domestic and commercial properties whilst delivering excellent customer service
• Commissioning and connecting smart meters to the network, ensuring all work meets quality standards
• Accurately updating mobile and corporate systems with job outcomes and maintaining equipment records
• Completing revisit jobs where installations have been challenging, identifying and overcoming installation issues
• Conducting daily vehicle safety checks, completing risk assessments and following water quality procedures

What are we looking for?

This role of Customer Service Technician is great for you if:

• You hold Construction Skills Certification, SWQR Street Works and EUSR National Water Hygiene qualifications
• You have a Full driving licence and experience in meter installation
• You have demonstrable experience in a customer service environment with excellent communication skills
• You're self-motivated, flexible and able to work independently as well as part of a team
• You're IT literate with the ability to troubleshoot issues using mobile tablet devices

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

• CST Job Description - AW.docx