Customer Service Technician

Kier Group plc.; Ipswich; On-site; GBP 32,000 - 42,000; Full time

Job summary

Kier Group plc is looking for a Customer Service Technician in Ipswich to install, exchange and commission smart water meters while delivering excellent customer service. You will combine technical skills with a customer-focused approach, ensuring safety, water quality and workmanship standards.

You will work with a collaborative team and have opportunities to develop across a range of challenging tasks, including field service, data updates, and on-site problem solving.

Qualifications

• CSCS, SWQR Street Works and EUSR National Water Hygiene qualifications.
• Full driving licence and meter installation experience.
• Strong customer service and communication skills; IT literate.

Responsibilities

• Install and exchange smart meters at domestic and commercial properties.
• Commission and connect meters to the network meeting quality standards.
• Update mobile and corporate systems with job outcomes and keep equipment records.
• Complete revisit jobs to resolve installation issues.
• Perform daily vehicle safety checks and follow water quality procedures.

Skills

Meter installation

Customer service

IT literacy

Communication skills

Team player

Tools

Mobile tablets

Job description

As a Customer Service Technician, you'll play a vital role in installing, exchanging and commissioning smart water meters whilst delivering excellent customer service. This is an opportunity to work in a dynamic environment where you'll combine technical skills with customer interaction, maintaining high standards of safety, water quality and workmanship. You'll be supported by a collaborative team and have the chance to develop your skills across a variety of challenging and rewarding tasks.

What will you be responsible for?

• Installing and exchanging smart meters at domestic and commercial properties whilst delivering excellent customer service
• Commissioning and connecting smart meters to the network, ensuring all work meets quality standards
• Accurately updating mobile and corporate systems with job outcomes and maintaining equipment records
• Completing revisit jobs where installations have been challenging, identifying and overcoming installation issues
• Conducting daily vehicle safety checks, completing risk assessments and following water quality procedures

What are we looking for?

This role of Customer Service Technician is great for you if

• You hold Construction Skills Certification, SWQR Street Works and EUSR National Water Hygiene qualifications
• You have a Full driving licence and experience in meter installation
• You have demonstrable experience in a customer service environment with excellent communication skills
• You're self-motivated, flexible and able to work independently as well as part of a team
• You're IT literate with the ability to troubleshoot issues using mobile tablet devices

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.