Slots Operations Lead — Elevate Guest Experience

Rank Group; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Rank Group is seeking a proactive Slots Manager to lead the day-to-day operations of the slots department in London venues. You will drive revenue, coach a skilled team, and ensure exceptional customer experiences while maintaining safety and regulatory standards.

The role requires strong leadership, excellent communication, and a commercial mindset to analyze performance and seize growth opportunities in a fast-paced, customer-focused environment.

Qualifications

• Management experience within gaming/gambling sector in and around the London market (including AGCs).
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• A commercial mindset with the ability to analyse performance and identify growth opportunities.
• Professionalism, integrity and the ability to perform under pressure.

Responsibilities

• Leading the day-to-day operation of the slots department, ensuring exceptional service, presentation and performance.
• Creating a best-in-class customer experience and proactively resolving customer issues.
• Recruiting, developing and coaching a highly engaged slots team.
• Building efficient rotas to ensure the right level of support is always available.
• Driving revenue and profitability through effective management of machine performance, promotions and customer engagement activities.
• Creating a culture of continuous improvement, coaching and accountability.
• Monitoring local competitor activity and identifying opportunities to grow market share.
• Championing safer gambling and ensuring compliance with all licensing and regulatory requirements.
• Using customer feedback and insight to continuously improve service standards.
• Supporting local marketing initiatives that increase customer engagement and venue performance.

Skills

Leadership

People management

Communication

Customer service

Commercial mindset

Job description

Rank Group is seeking a proactive Slots Manager to lead the day-to-day operations of the slots department in London venues. You will drive revenue, coach a skilled team, and ensure exceptional customer experiences while maintaining safety and regulatory standards.

The role requires strong leadership, excellent communication, and a commercial mindset to analyze performance and seize growth opportunities in a fast-paced, customer-focused environment.