Slots Manager

Grosvenor Casinos; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Rewards & incentives

Induction program

Career progression

Dynamic work environment

Job summary

Grosvenor London is seeking a passionate Slots Manager to lead the slots operation, delivering exceptional guest experiences while driving commercial results. You will manage day-to-day operations, build a high-performing team, optimise machine performance, and ensure compliance with licensing requirements.

The role demands a hands-on leader who thrives in a fast-paced gaming environment. Based at 262 Tottenham Court Road, London, this on-site role requires a 40-hour week, including late nights

Qualifications

• Experience managing slots operations in gaming, London market.
• Proven leadership and people-management skills.
• Excellent communication and customer service.
• Commercial mindset with ability to analyze performance.
• Professionalism, integrity and ability to perform under pressure.

Responsibilities

• Lead day-to-day slots department operations, ensuring service, presentation and performance.
• Create best-in-class customer experiences and resolve issues proactively.
• Recruit, develop and coach a highly engaged slots team.
• Build efficient rotas to ensure appropriate staffing.
• Drive revenue and profitability via machine performance, promotions and engagement.
• Foster a culture of continuous improvement with coaching and accountability.
• Monitor local competitor activity and identify growth opportunities.
• Champion safer gambling and ensure licensing/regulatory compliance.
• Use customer feedback to continually improve service standards and support local marketing.

Skills

Slots management

Leadership

Customer service

Commercial mindset

Job description

Location: 262, Tottenham Court Road, London

40 hours a week onsite (includes late nights and weekends)

There’s a special energy in a casino. That moment before the card turns, the quiet anticipation before the next spin, a crowd leaning in waiting to see what comes next, the feeling that anything could happen.

At Grosvenor Casino’s we live for these moments. Step onto the floor with us and you’ll feel it too.

Grosvenor London St Giles is a vibrant, welcoming club with a loyal customer base and a team renowned for its warmth, energy and commitment to exceptional service. Offering a dynamic blend of electronic and live gaming, this is a venue where strong teamwork, a supportive culture and a passion for customer experience come together.

We're looking for an ambitious and commercially minded Slots Manager to lead our slots operation and drive outstanding customer experiences while delivering strong commercial results.

What You'll Be Doing

As Slots Manager, you'll play a key role in the success of the club by:

• Leading the day-to-day operation of the slots department, ensuring exceptional service, presentation and performance.
• Creating a best-in-class customer experience and proactively resolving customer issues.
• Recruiting, developing and coaching a highly engaged slots team.
• Building efficient rotas to ensure the right level of support is always available.
• Driving revenue and profitability through effective management of machine performance, promotions and customer engagement activities.
• Creating a culture of continuous improvement, coaching and accountability.
• Monitoring local competitor activity and identifying opportunities to grow market share.
• Championing safer gambling and ensuring compliance with all licensing and regulatory requirements.
• Using customer feedback and insight to continuously improve service standards.
• Supporting local marketing initiatives that increase customer engagement and venue performance.

What We're Looking For

We're seeking a passionate leader who thrives in a fast-paced, customer-focused environment and enjoys delivering results through people.

You'll have:

• Management experience within gaming/gambling sector in and around the London market (including AGC’s)
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• A commercial mindset with the ability to analyse performance and identify growth opportunities.
• Professionalism, integrity and the ability to perform under pressure.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.