Site Support Engineer

Jungheinrich AG; Peterborough; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

EV vehicle supplied

Charger supplied

Job summary

Jungheinrich UK is seeking a Site Support Engineer to join our customer service team and cover sites in Peterborough. You will perform preventative maintenance, diagnose faults, and repair equipment for a range of materials handling systems.

We expect a mechanically and electrically biased background, good customer-facing skills, and a clean driving licence. The role may require call-outs and occasional after-hours work.

Qualifications

• Mechanically and electrically biased engineers with maintenance/service background.
• Experience in customer-facing environments is required.
• Clean driving license and a good level of education.
• Experience supervising staff is desirable.

Responsibilities

• Preventative maintenance of materials handling and ancillary equipment.
• Repair and maintenance of materials handling and ancillary equipment.
• Accurately complete service reports and time sheets.
• Manage and control parts stock.
• Build customer relationships through good levels of communication, ensuring customer expectations are met.
• Coordinate with the after-sales office for repair times and ETA.
• Identify chargeable follow-up work and communicate to customers.
• Ensure health and safety procedures are met.
• Identify sales leads for Jungheinrich equipment and After Sales products.
• Act as a Company Ambassador at all times.

Skills

Mechanical bias

Electrical bias

Customer facing

Driving licence

Job description

Site Support Engineer

Peterborough

Jungheinrichis one of the world's most successful intralogistics companies. As a top employer, we offer outstanding opportunities in a wide range of professional fields.

WithinJungheinrich UK we strive for excellence, challenging current practice and driving to continue to be the best in class. We invest in our talent and have a culture of openness, integrity, and respect. As a holder of an Investor in People award since 2006, we commit to ensuring you are given the right training when you need it to do your job to the best standard. By joining Jungheinrich you will join a team of people passionate to succeed.

We are currently looking for aSite Support Engineer to join our customer service engineering team to cover customer sites in Peterborough.

Role Purpose:

• To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites.
• Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsabilities:

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).

Working Hours:

• 40-hour working week; 07:30-16:00 Monday to Friday, with overtime availiable.
• EV Vehicle and Charger supplied.

Person Specification:

We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.

The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.

Competencies Required:

• Time Management
• Problem solving
• Flexibility
• Accountability
• Adaptability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Innovation
• Negotiation and influencing
• Team working