RA106 | Site Support Engineer

Jungheinrich Internal; Doncaster; On-site; GBP 32,000 - 42,000; Full time

Job summary

Docaster in Doncaster is seeking a Site Support Engineer (RA106) to assist the Area Service Manager by ensuring site performance goals and standards are met. You will be responsible for preventative maintenance and repair of materials handling equipment and related systems.

The role emphasizes customer-facing communication, timely service reporting, stock control, and collaboration with the after-sales team to provide accurate repair times.

Qualifications

• Mechanically and electrically biased engineers from maintenance/service backgrounds.
• Clean driving license and a good level of education.
• Experience in customer-facing environments and ability to work unsupervised.
• Supervisory experience desirable.

Responsibilities

• Preventative maintenance of materials handling and ancillary equipment.
• Repair of materials handling and ancillary equipment.
• Accurately complete service reports and time sheets.
• Manage and control parts stock.
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations.
• Close liaison with the after sales office to ensure accurate information for customers regarding repair times and estimated times of arrival.
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner.
• Ensure all company and customer health and safety procedures are met.
• Identify sales leads for the Jungheinrich range of equipment and After Sales products.
• Act as a Company Ambassador at all times.

Skills

Mechanical bias

Electrical bias

Maintenance background

Automotive tech

HGV

Mobile plant

Forklift

Military vehicles

Job description

RA106 || Site Support Engineer

Docaster

Reports to: Area Service Manager

Department: Customer Service

Location: Doncaster

Role Purpose

• To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites.
• Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsibilities

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Close liaison with the after sales office to ensure accurate information for customers regarding repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).

Working Hours

40 hours per week.

Person Specification

We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.

The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.

Competencies Required

• Time Management
• Problem solving
• Flexibility
• Accountability
• Adaptability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Innovation
• Negotiation and influencing
• Team working