Site Support Engineer

Jungheinrich Uk Ltd; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

Jungheinrich UK Limited is seeking an area service support role to assist the Area Service Manager in meeting site performance goals. You will repair and maintain materials handling equipment, complete reports accurately and manage parts stock, while building strong customer relationships.

Applicants should be proactive, flexible and able to work across sites, with a focus on safety and service excellence. This position is based in the UK and involves on-site duties.

Qualifications

• Time management and prioritisation skills.
• Strong problem solving and analytical thinking.
• Flexibility to adapt to varying site conditions.
• Accountability for service quality and safety.
• Demonstrated initiative in improving processes.
• Business acumen and understanding of service revenue.
• Customer oriented approach to maintain relationships.
• Sound decision making under pressure.
• Negotiation and influencing to secure customer cooperation.

Responsibilities

• Preventative maintenance and repair of materials handling equipment.
• Accurately complete service reports and time sheets.
• Manage and control parts stock.
• Build customer relationships through effective communication.
• Coordinate with the after sales office for repair times and ETA.
• Identify chargeable follow up work and communicate it to the customer.
• Ensure health and safety procedures are followed.
• Identify sales leads for Jungheinrich equipment and After Sales products.

Skills

Time Management

Problem solving

Flexibility

Accountability

Initiative

Business acumen

Customer orientation

Decision making

Negotiation and influencing

Job description

Jungheinrichis one of the world's most successful intralogistics companies. As a top employer, we offer outstanding opportunities in a wide range of professional fields.

WithinJungheinrich UK we strive for excellence, challenging current practice and driving to continue to be the best in class. We invest in our talent and have a culture of openness, integrity, and respect. As a holder of an Investor in People award since 2006, we commit to ensuring you are given the right training when you need it to do your job to the best standard. By joining Jungheinrich you will join a team of people passionate to succeed.

Role Purpose:

• To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites.
• Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsabilities:

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).

Working Hours:

40 hours per week.

Person Specification:

• Time Management
• Problem solving
• Flexibility
• Accountability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Negotiation and influencing

Jungheinrich UK Limited is an Equal Opportunities Employer which recognises the value of having a diverse and inclusive workplace. We strive to have a workforce which is representative of all sections of society and therefore will not unlawfully discriminate on the grounds of any protected characteristic including but not limited to sex, sexual orientation, race, religion, disability, marital status and gender reassignment. We ask you to take the time to complete the details below to help us to understand the characteristics of the candidates we attract and monitor and review our processes to ensure they are supportive of our aims. The data gathered will not be used as part of any decisions on any potential employment with Jungheinrich UK Limited. *