Site Service Coordinator

Johnson Controls, Inc.; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in fire safety solutions is seeking a detail-oriented Service Coordinator for their operations in South Wales. The role involves coordinating schedules, managing documentation, and liaising with customers and internal teams. While technical experience is not required, strong organisational skills and a willingness to learn about fire suppression systems are essential.

Benefits

Competitive Compensation

25 days holiday plus bank holidays

Comprehensive Benefits, including pension and discounts

Training Opportunities

Collaborative Environment

Career Development

Qualifications

• Strong admin and organisational skills required.
• Experience in a service-focused business is necessary.
• Willingness to learn about fire suppression systems.

Responsibilities

• Coordinating maintenance, servicing, and remedial work schedules.
• Maintaining accurate reports, records, and inspection data.
• Supporting health and safety admin and audits.

Skills

Organisational skills

Microsoft Office proficiency

Communication

Professionalism

Job description

What You Will Do
We are looking for a well-organised, detail-oriented Service Coordinator to support fire suppression operations at a secure site in South Wales. You will play a key role in planning jobs, coordinating engineers, and ensuring accurate documentation and scheduling. This is a non-technical role – prior fire systems experience is not required, but a willingness to learn about fire suppression processes is essential. You’ll liaise with the customer and internal teams, manage job schedules, and support planning and health & safety documentation.

What We Offer

• Competitive Compensation
• 25 days holiday plus bank holidays
• Comprehensive Benefits: Matched pension, life assurance, employee assistance program, referral scheme, cycle-to-work scheme, discounts on high street brands and Johnson Controls products
• Training Opportunities: On-the-job and cross-training with excellent resources
• Collaborative Environment: Supportive team culture and business resource groups
• Career Development: Long-term growth and professional support

Your Responsibilities Will Include

• Coordinating maintenance, servicing, and remedial work schedules
• Creating and managing workpacks and documentation
• Supporting engineers with planning and communication
• Liaising with the customer on schedules and requirements
• Maintaining accurate reports, records, and inspection data
• Supporting health and safety admin and audits
• Participating in audits and improvement initiatives
• Support field operations as and when required please

How You Will Do It

• Use Microsoft Office to manage schedules and reports
• Liaise daily with engineers and the customer
• Brief engineers on weekly priorities
• Maintain service, safety, and training records
• Join team briefings and internal improvement efforts
• Act as the key admin point of contact on site
• Pass enhanced vetting for a high-security site

What We Look For
Required:

• Strong admin and organisational skills
• Experience in a service-focused business
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Independent and team-working skills
• Good communication and professionalism
• Willingness to learn fire suppression systems

Preferred:

• Experience coordinating work on industrial/safety-critical sites
• Awareness of health and safety or compliance processes

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