Site Service Coordinator

Johnson Controls; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company specializing in fire suppression services is seeking a Service Coordinator in South Wales. The role involves planning jobs, coordinating engineers, and ensuring documentation accuracy at a secure site. Candidates should possess strong administrative skills and a desire to learn about fire suppression processes, working in a collaborative and supportive environment.

Benefits

25 days holiday plus bank holidays

Matched pension

Life assurance

Employee assistance program

Referral scheme

Cycle-to-work scheme

Discounts on high street brands

Training Opportunities

Collaborative Environment

Career Development Support

Qualifications

• Strong admin and organisational skills.
• Experience in a service-focused business.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Coordinating maintenance, servicing, and remedial work schedules.
• Creating and managing workpacks and documentation.
• Liaising with the customer on schedules and requirements.

Skills

Organisational skills

Communication

Microsoft Office

Team-working

Job description

What You Will Do
We are looking for a well-organised, detail-oriented Service Coordinator to support fire suppression operations at a secure site in South Wales. You will play a key role in planning jobs, coordinating engineers, and ensuring accurate documentation and scheduling. This is a non-technical role – prior fire systems experience is not required, but a willingness to learn about fire suppression processes is essential. You’ll liaise with the customer and internal teams, manage job schedules, and support planning and health & safety documentation.

What We Offer

• Competitive Compensation
• 25 days holiday plus bank holidays
• Comprehensive Benefits: Matched pension, life assurance, employee assistance program, referral scheme, cycle-to-work scheme, discounts on high street brands and Johnson Controls products
• Training Opportunities: On-the-job and cross-training with excellent resources
• Collaborative Environment: Supportive team culture and business resource groups
• Career Development: Long-term growth and professional support

Your Responsibilities Will Include

• Coordinating maintenance, servicing, and remedial work schedules
• Creating and managing workpacks and documentation
• Supporting engineers with planning and communication
• Liaising with the customer on schedules and requirements
• Maintaining accurate reports, records, and inspection data
• Supporting health and safety admin and audits
• Participating in audits and improvement initiatives
• Support field operations as and when required please

How You Will Do It

• Use Microsoft Office to manage schedules and reports
• Liaise daily with engineers and the customer
• Brief engineers on weekly priorities
• Maintain service, safety, and training records
• Join team briefings and internal improvement efforts
• Act as the key admin point of contact on site
• Pass enhanced vetting for a high-security site

What We Look For
Required:

• Strong admin and organisational skills
• Experience in a service-focused business
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Independent and team-working skills
• Good communication and professionalism
• Willingness to learn fire suppression systems

Preferred:

• Experience coordinating work on industrial/safety-critical sites
• Awareness of health and safety or compliance processes

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