Site Reliability Engineer - Azure & On-Prem Automation

Ricoh Europe PLC.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Ricoh Europe plc is seeking a Site Reliability Engineer to drive reliability, performance and operational excellence across hybrid cloud and on‑prem environments. You will shape SRE practices, support incident management, embed automation, and ensure security/compliance to ISO 27001.

This hands‑on role influences engineering, architecture, security and operations, delivering actionable improvements and robust dashboards while aligning with Ricoh’s transformation strategy.

Qualifications

• Proven experience in Site Reliability Engineering or Production Engineering in large-scale environments.
• Strong knowledge of Azure and on-prem infrastructure (IaaS, PaaS, networking, identity, storage).
• Hands-on with infrastructure-as-code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), and CI/CD tooling (Azure DevOps, GitHub Actions).
• Experience with monitoring and observability stacks.
• Solid understanding of OS fundamentals (Windows/Linux), security, networking.
• Background in scripting or software development (PowerShell, Python, Go).
• Experience with containers and orchestration (Docker, Kubernetes, AKS).
• Familiarity with ITSM practices and platforms such as ServiceNow.
• Experience operating in ISO 27001 or similar regulated environments.

Responsibilities

• Delivering against SLIs, SLOs and managing error budgets for core services.
• Implementing standards for availability, latency, performance, capacity, and scalability.
• Leading and contributing to root‑cause analysis and major incident reviews.
• Supporting a blameless post‑mortem culture with clear action tracking.
• Defining and implementing SRE practices, tooling, and engineering standards.
• Driving infrastructure‑as‑code and automation across Azure and on‑prem.
• Improving image bakery pipelines for secure, repeatable server builds.
• Embedding observability using metrics, logs, traces, and effective alerting.
• Ensuring all practices align with ISO 27001 and internal security frameworks.
• Managing automated patching, vulnerability remediation and configuration compliance.
• Building dashboards and KPIs for reliability, MTTR, change failure rate, capacity and operational trends.
• Reducing operational toil through automation and improved tooling.
• Supporting the delivery and evolution of the SRE roadmap aligned to Ricoh’s transformation strategy.

Skills

Site Reliability Engineering

Azure

On-prem Infra

Terraform

ARM/Bicep

CI/CD tooling

Observability

PowerShell

Python

Docker

Kubernetes

ISO 27001

Windows/Linux

Incident response

Communication

Tools

Azure DevOps

GitHub Actions

Ansible

PowerShell DSC

Terraform

ARM/Bicep

Docker

Kubernetes

AKS

ServiceNow

Job description

Ricoh Europe plc is seeking a Site Reliability Engineer to drive reliability, performance and operational excellence across hybrid cloud and on‑prem environments. You will shape SRE practices, support incident management, embed automation, and ensure security/compliance to ISO 27001.

This hands‑on role influences engineering, architecture, security and operations, delivering actionable improvements and robust dashboards while aligning with Ricoh’s transformation strategy.