Senior Cloud Reliability Engineer – Azure, IaC & Observability

Ricoh; Greater London; On-site; GBP 62,000 - 102,000; Full time

Job summary

Ricoh in London seeks a Senior Platform Reliability Engineer to own the reliability, resilience, and operational integrity of our hybrid and cloud platform environment.

You will drive infrastructure as code and automation (Azure, Terraform, Ansible), embed observability, and support incident and problem management with SRE and helpdesk teams. Expect KPIs, dashboards, and cost-awareness to shape decisions. Occasional travel to datacentres may be required; sponsorship is not available.

Qualifications

• Senior hands-on engineering with cloud, infra and operations.
• Experience balancing cloud, cost, risk, security and reliability.
• Strong Azure iaaS/paas and on‑prem data centre operations.

Responsibilities

• Deliver availability, latency, performance, capacity and scalability standards.
• Lead root-cause analysis for major incidents and drive post-mortems.
• Drive infrastructure as code and automation across Azure and co-location environments.
• Evolve image bakery pipelines for secure, repeatable server images.
• Embed observability with metrics, logs, traces and alerting tools.
• Partner with SRE and helpdesk teams to deliver reliable service.
• Oversee automated patching, vulnerability remediation and config compliance.
• Introduce KPIs and dashboards for reliability, incidents and capacity.
• Travel to datacentres and offices to ensure projects meet business requirements.

Skills

Business awareness

Incident management

Communication

Service excellence

Tools

Azure

Terraform

Ansible

PowerShell

GitHub Actions

CI/CD

ServiceNow

ITIL

ARM/Bicep

Linux

Windows

Observability

Job description

Ricoh in London seeks a Senior Platform Reliability Engineer to own the reliability, resilience, and operational integrity of our hybrid and cloud platform environment.

You will drive infrastructure as code and automation (Azure, Terraform, Ansible), embed observability, and support incident and problem management with SRE and helpdesk teams. Expect KPIs, dashboards, and cost-awareness to shape decisions. Occasional travel to datacentres may be required; sponsorship is not available.