Senior Cloud Platform Reliability Engineer

Vastbouw; Greater London; Hybrid; GBP 85,000 - 120,000; Full time

Job summary

Ricoh seeks a Senior Platform Reliability Engineer in London to own reliability, resilience and operational integrity of hybrid and cloud platforms. You will drive automation, IaC practices and observability to reduce toil and improve service outcomes.

You will lead on-call readiness, incident response and post-mortems, partnering with SRE, security and IT teams to ensure security, compliance and performance across global datacentres and cloud environments.

Qualifications

• Strong business awareness with technical capability in cloud services and operations.
• Deep Azure expertise across IaaS, PaaS, networking, identity, storage.
• Hands-on IaC and configuration management experience.
• Experience with monitoring and observability dashboards.
• Commercial awareness including cloud cost optimization and vendor contracts.
• Service-focused mindset with ITIL familiarity and incident support.
• Understanding of networking, security, and OS fundamentals.
• Experience in ISO 27001 or similar regulated environments.
• Experience integrating with ITSM platforms (e.g., ServiceNow).

Responsibilities

• Deliver standards for availability, latency, performance, capacity, and scalability.
• Lead root-cause analysis and problem management for major incidents.
• Champion blameless post-mortem culture and track actions.
• Drive infrastructure-as-code and automation across Azure and co-lo environments.
• Evolve image bakery pipeline for secure, repeatable server images.
• Embed observability using metrics, logs, traces, and alerting tools.
• Partner with SRE and helpdesk teams to deliver service.
• Oversee automated patching, vulnerability remediation, and configuration compliance.
• Introduce KPIs and dashboards for reliability, incident trends, MTTR, change failure rate, and capacity.
• Occasional travel to datacentres and offices to ensure projects and service meet business requirements.

Skills

Business awareness

Azure IaaS/PaaS

Terraform

ARM/Bicep

Ansible

PowerShell DSC

CI/CD (Azure DevOps)

GitHub Actions

Monitoring/observability

Security & ISO27001

Vendor management

Tools

Terraform

ARM/Bicep

Ansible

PowerShell DSC

Azure DevOps

GitHub Actions

Monitoring tools

Dashboarding

Job description

Ricoh seeks a Senior Platform Reliability Engineer in London to own reliability, resilience and operational integrity of hybrid and cloud platforms. You will drive automation, IaC practices and observability to reduce toil and improve service outcomes.

You will lead on-call readiness, incident response and post-mortems, partnering with SRE, security and IT teams to ensure security, compliance and performance across global datacentres and cloud environments.