Site Reliability Engineer

Ricoh Europe PLC.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Ricoh Europe plc is seeking a Site Reliability Engineer to drive reliability, performance and operational excellence across hybrid cloud and on‑prem environments. You will shape SRE practices, support incident management, embed automation, and ensure security/compliance to ISO 27001.

This hands‑on role influences engineering, architecture, security and operations, delivering actionable improvements and robust dashboards while aligning with Ricoh’s transformation strategy.

Qualifications

• Proven experience in Site Reliability Engineering or Production Engineering in large-scale environments.
• Strong knowledge of Azure and on-prem infrastructure (IaaS, PaaS, networking, identity, storage).
• Hands-on with infrastructure-as-code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), and CI/CD tooling (Azure DevOps, GitHub Actions).
• Experience with monitoring and observability stacks.
• Solid understanding of OS fundamentals (Windows/Linux), security, networking.
• Background in scripting or software development (PowerShell, Python, Go).
• Experience with containers and orchestration (Docker, Kubernetes, AKS).
• Familiarity with ITSM practices and platforms such as ServiceNow.
• Experience operating in ISO 27001 or similar regulated environments.

Responsibilities

• Delivering against SLIs, SLOs and managing error budgets for core services.
• Implementing standards for availability, latency, performance, capacity, and scalability.
• Leading and contributing to root‑cause analysis and major incident reviews.
• Supporting a blameless post‑mortem culture with clear action tracking.
• Defining and implementing SRE practices, tooling, and engineering standards.
• Driving infrastructure‑as‑code and automation across Azure and on‑prem.
• Improving image bakery pipelines for secure, repeatable server builds.
• Embedding observability using metrics, logs, traces, and effective alerting.
• Ensuring all practices align with ISO 27001 and internal security frameworks.
• Managing automated patching, vulnerability remediation and configuration compliance.
• Building dashboards and KPIs for reliability, MTTR, change failure rate, capacity and operational trends.
• Reducing operational toil through automation and improved tooling.
• Supporting the delivery and evolution of the SRE roadmap aligned to Ricoh’s transformation strategy.

Skills

Site Reliability Engineering

Azure

On-prem Infra

Terraform

ARM/Bicep

CI/CD tooling

Observability

PowerShell

Python

Docker

Kubernetes

ISO 27001

Windows/Linux

Incident response

Communication

Tools

Azure DevOps

GitHub Actions

Ansible

PowerShell DSC

Terraform

ARM/Bicep

Docker

Kubernetes

AKS

ServiceNow

Job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People Transform When They Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

As a Site Reliability Engineer, you will play a key role in driving reliability, performance, and operational excellence across Ricoh’s hybrid cloud and on‑prem environments. You will help shape SRE practices, support incident and problem management, embed automation, and ensure infrastructure operations meet the highest security and compliance standards, including ISO 27001.

This is a hands‑on technical role with significant influence across engineering, architecture, security, and operational teams.

Responsibilities Include

• Delivering against SLIs, SLOs and managing error budgets for core services
• Implementing standards for availability, latency, performance, capacity, and scalability
• Leading and contributing to root‑cause analysis and major incident reviews
• Supporting a blameless post‑mortem culture with clear action tracking
• Defining and implementing SRE practices, tooling, and engineering standards
• Driving infrastructure‑as‑code and automation across Azure and on‑prem
• Improving image bakery pipelines for secure, repeatable server builds
• Embedding observability using metrics, logs, traces, and effective alerting
• Ensuring all practices align with ISO 27001 and internal security frameworks
• Managing automated patching, vulnerability remediation and configuration compliance
• Building dashboards and KPIs for reliability, MTTR, change failure rate, capacity and operational trends
• Reducing operational toil through automation and improved tooling
• Supporting the delivery and evolution of the SRE roadmap aligned to Ricoh’s transformation strategy

You will ideally have

• Proven experience in Site Reliability Engineering or Production Engineering within medium to large‑scale environments
• Strong knowledge of Azure and on‑prem infrastructure (IaaS, PaaS, networking, identity, storage)
• Hands‑on experience with infrastructure‑as‑code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), and CI/CD tooling (Azure DevOps, GitHub Actions)
• Experience with monitoring and observability stacks
• Solid understanding of OS fundamentals (Windows/Linux), security, networking
• Background in scripting or software development (PowerShell, Python, Go)
• Experience with containers and orchestration (Docker, Kubernetes, AKS)
• Familiarity with ITSM practices and platforms such as ServiceNow
• Experience operating in ISO 27001 or similar regulated environments

Business & Interpersonal Skills

• Experience contributing to incident response, root‑cause analysis and continuous improvement
• Ability to influence without direct authority and challenge the status quo
• Comfortable working with security, architecture, product and operational teams
• Strong communication skills with the ability to translate complex technical issues to non‑technical audiences
• Calm and effective in high‑pressure situations, especially major incidents

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future‑ready in a changing world.
Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.