Senior Platform Reliability Engineer - Cloud, IaC & Observability

Ricoh Europe PLC.; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

Ricoh Europe PLC is seeking a Senior Platform Reliability Engineer based in London. The role focuses on reliability, resilience, and operational integrity of hybrid and cloud platforms to ensure availability, performance, security and compliance.

The position emphasizes infrastructure-as-code, automation across Azure and co-lo environments, image pipelines, and strong observability. Collaboration with SRE and helpdesk teams is essential; some travel to datacentres may be required.

Qualifications

• Strong business awareness and understanding of how infrastructure services support operations and customer experience.
• Clear ability to balance cloud-first strategy with business priorities and risk management.

Responsibilities

• Deliver standards for availability, latency, performance, capacity and scalability.
• Participate in root-cause analysis and incident management for major issues.
• Champion blameless post-mortems and ensure actions are tracked to closure.
• Drive infrastructure-as-code and automation across Azure and co-lo environments.
• Evolve image bakery pipelines for secure, repeatable server images.
• Embed observability using metrics, logs, traces and alerting tools.
• Partner with SRE and helpdesk teams to deliver reliable services.
• Oversee automated patching, vulnerability remediation and configuration compliance.
• Introduce KPIs and dashboards for reliability, incident trends, MTTR and change failure rate.
• Occasional travel to datacentres and offices to meet business requirements.

Skills

Business awareness

Technical capability

Tools

Azure

Job description

Ricoh Europe PLC is seeking a Senior Platform Reliability Engineer based in London. The role focuses on reliability, resilience, and operational integrity of hybrid and cloud platforms to ensure availability, performance, security and compliance.

The position emphasizes infrastructure-as-code, automation across Azure and co-lo environments, image pipelines, and strong observability. Collaboration with SRE and helpdesk teams is essential; some travel to datacentres may be required.