Senior Platform Reliability Engineer

Ricoh Europe; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

Ricoh Europe PLC is seeking a Senior Platform Reliability Engineer based in London. The role focuses on reliability, resilience, and operational integrity of hybrid and cloud platforms to ensure availability, performance, security and compliance.

The position emphasizes infrastructure-as-code, automation across Azure and co-lo environments, image pipelines, and strong observability. Collaboration with SRE and helpdesk teams is essential; some travel to datacentres may be required.

Qualifications

• Strong business awareness and understanding of how infrastructure services support operations and customer experience.
• Clear ability to balance cloud-first strategy with business priorities and risk management.

Responsibilities

• Deliver standards for availability, latency, performance, capacity and scalability.
• Participate in root-cause analysis and incident management for major issues.
• Champion blameless post-mortems and ensure actions are tracked to closure.
• Drive infrastructure-as-code and automation across Azure and co-lo environments.
• Evolve image bakery pipelines for secure, repeatable server images.
• Embed observability using metrics, logs, traces and alerting tools.
• Partner with SRE and helpdesk teams to deliver reliable services.
• Oversee automated patching, vulnerability remediation and configuration compliance.
• Introduce KPIs and dashboards for reliability, incident trends, MTTR and change failure rate.
• Occasional travel to datacentres and offices to meet business requirements.

Skills

Business awareness

Technical capability

Tools

Azure

Job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People Transform When They Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

Senior Platform Reliability Engineer

We are currently recruiting for a Senior Platform Reliability Engineer based in London. This role is a senior, hands on engineering role responsible for the reliability, resilience, and operational integrity of our hybrid and cloud platforms. The role focuses on operating, stabilising, and continuously improving live platforms, ensuring services meet defined availability, performance, security, and compliance standards. It combines deep operational expertise with strong automation, Infrastructure as Code (IaC), and observability capability to reduce toil, improve recovery, and enable predictable service outcomes.

What you will be doing

• Deliver standards for availability, latency, performance, capacity, and scalability.
• Take part in root-cause analysis and problem management for major incidents.
• Champion blameless post-mortem culture and ensure actions are tracked and closed.
• Drive infrastructure-as-code and automation across Azure and co-lo environments.
• Evolve image bakery pipeline for secure, repeatable server images.
• Embed observability using metrics, logs, traces, and alerting tools.
• Partner with SRE and helpdesk teams to deliver service.
• Oversee automated patching, vulnerability remediation, and configuration compliance.
• Introduce KPIs and dashboards for reliability, incident trends, MTTR, change failure rate, and capacity.
• Occasional travel to datacentres and offices to ensure projects and service meets business requirements.

Please note we are unable to provide sponsorhip for this position

You will ideally have

• Strong business awareness alongside technical capability, with a clear understanding of how infrastructure services support business operations, customer experience, and strategic objectives within a Cloud-First strategy. The role requires making decisions that prioritise cloud and managed