Site Operations Leader – 3PL Warehouse

ID Logistics UK; Sittingbourne; On-site; GBP 52,000 - 70,000; Full time

Job summary

ID Logistics UK is seeking an experienced Operations Manager to lead our Sittingbourne site, overseeing inbound, storage and outbound activities within a fast-paced 3PL environment. You will drive safety, efficiency, and customer service, coaching a diverse team, managing staffing, and implementing continuous improvement while ensuring compliance with quality and H&S standards.

This onsite role offers the opportunity to shape a growing site as ID Logistics expands its UK footprint and deliver

Qualifications

• Previous experience as an Operations Manager in a 3PL environment.
• Proven track record of leading teams in fast-paced operations.
• Strong leadership and people management skills.
• Excellent organisation and problem-solving abilities.
• Deep knowledge of warehouse operations and logistics.
• Experience with WMS or ERP systems.
• Ability to analyse data and make evidence-based decisions.
• Good communication and stakeholder management.
• People-focused management style.

Responsibilities

• Lead, plan, and manage daily warehouse operations including inbound, packing and outbound.
• Monitor and optimise operational workflows to meet productivity, accuracy, and service-level targets.
• Ensure appropriate staffing levels, shift planning, and resource allocation to meet business demand.
• Manage warehouse supervisors, team leaders, and operational staff.
• Set performance expectations and deliver coaching, training, and development to build a high-performing team.
• Conduct regular performance reviews, manage absence, and address conduct or capability issues fairly and consistently.
• Ensure full compliance with all H&S legislation, company policies, and industry standards.
• Lead site safety initiatives, risk assessments, incident investigations, and safety audits.
• Maintain a clean, organised, and safe working environment.
• Drive a culture of continuous improvement.
• Identify opportunities to reduce waste, improve productivity, and strengthen accuracy.
• Support the setup of the site, its process and its teams and support the embedding of the site post launch.
• Oversee stock integrity, cycle counts, and reconciliation activities.
• Ensure accurate use of WMS and other operational systems.
• Monitor performance KPIs and provide regular operational reports to senior management and our main customer.

Skills

3PL ops

Team leadership

Fast-paced environment

Problem solving

Warehouse operations

H&S knowledge

WMS/ERP systems

Data-driven decisions

Stakeholder management

People focused management

Tools

WMS

ERP systems

Job description

ID Logistics UK is seeking an experienced Operations Manager to lead our Sittingbourne site, overseeing inbound, storage and outbound activities within a fast-paced 3PL environment. You will drive safety, efficiency, and customer service, coaching a diverse team, managing staffing, and implementing continuous improvement while ensuring compliance with quality and H&S standards.

This onsite role offers the opportunity to shape a growing site as ID Logistics expands its UK footprint and deliver