Operations Manager

ID Logistics; Sittingbourne; On-site; GBP 42,000 - 64,000; Full time

Job summary

ID Logistics UK is seeking an experienced Operations Manager to lead day-to-day warehouse operations at our Sittingbourne site, ensuring safe, efficient receipt, storage and dispatch of goods while maintaining cost effectiveness and exceptional customer service.

You will drive continuous improvement, manage a team of supervisors and staff, oversee staffing, WMS/ERP usage, and compliance with health and safety regulations, supporting site setup and post-launch embedding of the team.

Qualifications

• Experience in a Operations Manager role within a 3PL environment.
• Proven ability to lead and develop a high-performing warehouse team.
• Strong leadership, organisational and problem-solving abilities.
• Knowledge of health and safety regulations and best practices.
• Experience using WMS or ERP systems and analyzing data to drive decisions.

Responsibilities

• Lead, plan and manage daily warehouse operations including inbound, packing and outbound.
• Monitor and optimise workflows to meet productivity, accuracy and service targets.
• Ensure staffing levels, shift planning and resource allocation meet demand.
• Manage warehouse supervisors, team leaders and operational staff.
• Set performance expectations and provide coaching and development to the team.
• Ensure compliance with H&S legislation and company policies.
• Lead safety initiatives, risk assessments and safety audits.
• Maintain a clean, safe working environment and drive continuous improvement.
• Oversee stock integrity, cycle counts and reconciliations.
• Monitor KPIs and report to senior management and customers.

Skills

People management

Leadership

Data analysis

Problem solving

Communication

Stakeholder management

Organisational skills

Continuous improvement

Safety compliance

Logistics expertise

Tools

WMS

ERP systems

Job description

We are looking for an experienced Operations Manager to join our site team in Sittingbourne. Ideally you will have previous experience of working in a 3PL warehouse environment and if you have previous experience of a new site set up this would be advantageous but not essential.

You will be responsible for leading all day‑to‑day warehouse operations to ensure the safe, efficient, and cost‑effective receipt, storage, and dispatch of goods. This role ensures operational excellence, drives continuous improvement, and supports the delivery of outstanding customer service while maintaining strict compliance with safety, quality, and regulatory standards. And just as importantly, you will support us to continue to drive our people focused culture as we grow and embed our new team.

Your key responsibilities:

• Lead, plan, and manage daily warehouse operations including in-bound, packing and out-bound.
• Monitor and optimise operational workflows to meet productivity, accuracy, and service-level targets.
• Ensure appropriate staffing levels, shift planning, and resource allocation to meet business demand.
• Manage warehouse supervisors, team leaders, and operational staff.
• Set performance expectations and deliver coaching, training, and development to build a high‑performing team.
• Conduct regular performance reviews, manage absence, and address conduct or capability issues fairly and consistently.
• Ensure full compliance with all H&S legislation, company policies, and industry standards.
• Lead site safety initiatives, risk assessments, incident investigations, and safety audits.
• Maintain a clean, organised, and safe working environment.
• Drive a culture of continuous improvement.
• Identify opportunities to reduce waste, improve productivity, and strengthen accuracy.
• Support the setup of the site, its process and its teams and support the embedding of the site post launch.
• Oversee stock integrity, cycle counts, and reconciliation activities.
• Ensure accurate use of WMS (Warehouse Management Systems) and other operational systems.
• Monitor performance KPIs and provide regular operational reports to senior management and our main customer.

Your skills and experience

• Previous experience in an Operations Manager role in a 3PL environment.
• Proven track record of managing teams in a fast‑paced operational environment
• Strong leadership and team‑management capability.
• Excellent organisational and problem‑solving skills.
• Deep understanding of warehouse operations, supply chain processes, and logistics.
• Knowledge of H&S regulations and best practices.
• Experience using WMS or ERP systems.
• Ability to analyse data and make evidence‑based decisions.
• Strong communication and stakeholder-management skills.
• A people focused manager

About Us:

ID Logistics UK was established in 2023 and has rapidly grown to operate four sites across the UK, employing nearly 1,500 colleagues. We’re specialists in e-commerce and fashion logistics, delivering innovative solutions for some of the world's leading brands. We’re also part of something great: ID Logistics is an international contract logistics group with a presence in over 20 countries, representing more than 8.0 million square meters of warehousing facilities in Europe, America, Asia, and Africa, with 40,000 employees. Growing for 25 years, ID Logistics supports a diverse portfolio of customers spanning retail, industry, healthcare, e-commerce, operating in a fast-paced environment while maintaining the highest standards of quality, precision and operational excellence.

At ID Logistics, every colleague plays a vital role in our success. We value fresh ideas, encourage innovation and believe that diverse experiences strengthen our teams. Whether you're just starting your career or bringing years of expertise, you'll have the opportunity to make an impact, develop your skills and grow with a business that is shaping the future of logistics.

Join us and be part of a team where people, performance and innovation come together to deliver excellence every day.

This is a full-time onsite position based in Sittingbourne. Please note we may review and progress applications ahead of the closing date.

We are not looking for agency support currently.