Site Coordinator – Health Assessment Centre Lead

Serco Group Plc; Gloucester; On-site; GBP 25,000; Full time

Job summary

A leading service provider in Gloucester is seeking a Site Coordinator to manage assessments and provide support to customers. This role demands excellent communication skills, attention to detail, and the ability to manage daily appointments effectively. The ideal candidate will have experience in a customer-facing environment and be proficient in Microsoft Office. The position offers a supportive team culture and various employee benefits including a pension scheme and annual leave options.

Benefits

Contributory pension scheme

Life insurance

25 days annual leave plus bank holidays

Employee Assistance Programme

Company discounts on entertainment and leisure

Training and coaching opportunities

Qualifications

• Understanding of claimants’ needs and ability to respond in a caring manner.
• Excellent communication and interpersonal skills.
• Excellent planning and organisational skills.
• Proficient in Microsoft Office packages.
• Demonstrable influencing skills for excellent customer experience.
• Experience in a customer-facing environment.
• Attention to detail, ensuring documentation is correct.

Responsibilities

• Act as first point of contact for customers at the Assessment Centre.
• Prepare daily sessions for assessments ensuring equipment and supplies.
• Manage daily appointment sessions and maintain regular contact with customers.
• Ensure necessary support for customers regarding assessments.
• Perform general administration duties such as answering the phone.
• Act as site first aider and local health and safety contact.

Job description

A leading service provider in Gloucester is seeking a Site Coordinator to manage assessments and provide support to customers. This role demands excellent communication skills, attention to detail, and the ability to manage daily appointments effectively. The ideal candidate will have experience in a customer-facing environment and be proficient in Microsoft Office. The position offers a supportive team culture and various employee benefits including a pension scheme and annual leave options.