SIAM Lead, AI-Driven Service Governance

Tata Consultancy Services; Crawley; Vor Ort; GBP 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Pension

Health care

Life assurance

Laptop

Phone

Training resources

Zusammenfassung

Tata Consultancy Services UK&I is seeking an experienced SIAM Lead to drive end-to-end service integration across a complex multi-supplier IT environment in Crawley, UK. You will oversee governance, supplier performance, major incidents, and continual service improvement to ensure critical business services run seamlessly.

Ideal candidates bring extensive SIAM/ITIL experience, strong stakeholder engagement, and a track record implementing AI or automation within service management.

Qualifikationen

• Extensive experience in SIAM, Service Management, or Service Governance leadership roles.
• Strong supplier management and stakeholder engagement capabilities.
• Deep understanding of ITIL and multi-vendor service environments.
• Experience implementing or governing AI, automation, AI/Ops, or digital transformation initiatives.

Aufgaben

• Lead service integration across multiple internal teams and external suppliers.
• Chair governance forums at operational, tactical, and executive levels.
• Manage supplier performance against SLAs, KPIs and contractual commitments.
• Enable teams to deliver top-class process management across all areas.
• Produce and present service performance reports and executive updates.
• Create dashboards and insights combining operational, financial, supplier, and AI metrics.
• Advise customer leadership on service strategy and transformation roadmaps.

Kenntnisse

SIAM

Service Management

ITIL

AI & Automation

AI Platforms

ServiceNow

Azure AI

Ausbildung

SIAM Professional Foundation

ITIL v4 Managing Professional

Copilot for M365 / Azure AI

Tools

Copilot for M365

Azure AI

ServiceNow

Jobbeschreibung

Tata Consultancy Services UK&I is seeking an experienced SIAM Lead to drive end-to-end service integration across a complex multi-supplier IT environment in Crawley, UK. You will oversee governance, supplier performance, major incidents, and continual service improvement to ensure critical business services run seamlessly.

Ideal candidates bring extensive SIAM/ITIL experience, strong stakeholder engagement, and a track record implementing AI or automation within service management.