SIAM Lead

Tata Consultancy Services; Crawley; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Phone

Training resources

Job summary

Tata Consultancy Services UK&I is seeking an experienced SIAM Lead to drive end-to-end service integration across a complex multi-supplier IT environment in Crawley, UK. You will oversee governance, supplier performance, major incidents, and continual service improvement to ensure critical business services run seamlessly.

Ideal candidates bring extensive SIAM/ITIL experience, strong stakeholder engagement, and a track record implementing AI or automation within service management.

Qualifications

• Extensive experience in SIAM, Service Management, or Service Governance leadership roles.
• Strong supplier management and stakeholder engagement capabilities.
• Deep understanding of ITIL and multi-vendor service environments.
• Experience implementing or governing AI, automation, AI/Ops, or digital transformation initiatives.

Responsibilities

• Lead service integration across multiple internal teams and external suppliers.
• Chair governance forums at operational, tactical, and executive levels.
• Manage supplier performance against SLAs, KPIs and contractual commitments.
• Enable teams to deliver top-class process management across all areas.
• Produce and present service performance reports and executive updates.
• Create dashboards and insights combining operational, financial, supplier, and AI metrics.
• Advise customer leadership on service strategy and transformation roadmaps.

Skills

SIAM

Service Management

ITIL

AI & Automation

AI Platforms

ServiceNow

Azure AI

Education

SIAM Professional Foundation

ITIL v4 Managing Professional

Copilot for M365 / Azure AI

Tools

Copilot for M365

Azure AI

ServiceNow

Job description

Job Type: Permanent

Number of hours: 40 hours per week – full time

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

We are seeking an experienced SIAM Lead to drive end-to-end service integration across a complex multi-supplier IT environment. You will be responsible for service governance, supplier performance, major incident leadership, stakeholder engagement, and continual service improvement, ensuring seamless delivery of critical business services.

Key responsibilities:

• Lead service integration across multiple internal teams and external suppliers.
• Chair operational, tactical, and executive governance forums.
• Manage supplier performance against SLAs, KPIs, and contractual commitments.
• Enable team to deliver top class process management activities across all process areas.
• Produce and present service performance reports, dashboards, and executive updates.
• Produce executive dashboards and insights that combine operational, financial, supplier, and AI-driven performance metrics.
• Act as a trusted advisor to customer leadership, influencing service strategy, innovation, and transformation roadmaps.
• Partner with internal TCS teams / Vendors to embed AI capabilities into service management processes, including Incident, Problem, Change, Request, Knowledge, and Service Reporting.
• Leverage AI and analytics to predict service risks, identify trends, reduce recurring issues, and improve service outcomes.
• Support service transitions, transformations, and strategic change programmes.

Your Profile

Essential skills/knowledge/experience:

• Extensive experience in SIAM, Service Management, or Service Governance leadership roles.
• Strong supplier management and stakeholder engagement capabilities.
• Deep understanding of ITIL and multi-vendor service environments.
• Experience implementing or governing AI, automation, AIOps, or digital transformation initiatives.
• Knowledge of platforms such as ServiceNow, Microsoft Copilot, Power Platform, Azure AI, Dynatrace, Splunk, Moogsoft, or similar intelligent operations tools.
• Strong analytical mindset with the ability to convert operational data into actionable insights.

Preferred Certifications

• SIAM Professional/Foundation
• ITIL v4 Managing Professional
• Microsoft Copilot for Microsoft 365 / Azure AI certifications

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [e-mail] if you would like to opt in.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to [e-mail] to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.