SIAM Problem Analyst: Drive Root Cause & Service Resilience

Capgemini; Inverness; Hybrid; GBP 55.000 - 75.000; Vollzeit

Zusammenfassung

Capgemini is hiring a SIAM Problem Analyst to own end-to-end problem management across a multi-supplier environment. You will coordinate root-cause analyses, drive permanent fixes, and govern problem records while ensuring service stability and improved performance.

The role emphasizes data-driven insights and continual service improvement within a hybrid UK work setting. The ideal candidate has strong SIAM, ITSM, and stakeholder-management skills, with experience across incident and

Qualifikationen

• Proven experience in Problem Management, Service Management, or Service Integration within complex multi-supplier IT environments.
• Strong understanding of SIAM principles, supplier governance, and coordination across multiple support teams.
• Experience conducting root cause analysis, managing problem records, and driving permanent resolutions.

Aufgaben

• Own the end-to-end Problem Management process across a multi-supplier service environment.
• Coordinate suppliers and internal teams to perform root cause analysis and drive permanent fixes.
• Manage the lifecycle of problem records with timely investigation, escalation, and governance.

Kenntnisse

Problem Management

Service Management

SIAM

ITIL

Stakeholder Mgmt

Data Analysis

Jobbeschreibung

Capgemini is hiring a SIAM Problem Analyst to own end-to-end problem management across a multi-supplier environment. You will coordinate root-cause analyses, drive permanent fixes, and govern problem records while ensuring service stability and improved performance.

The role emphasizes data-driven insights and continual service improvement within a hybrid UK work setting. The ideal candidate has strong SIAM, ITSM, and stakeholder-management skills, with experience across incident and