Retail Security Officer

CYS Security; Swalwell; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hourly rate £13.58

40+ hours per week

Colleague discount

SIA licence renewal funded

Share Incentive Plan

Save As You Earn

Cycle to Work

Life Assurance

Childcare Voucher Scheme

Job summary

CYS Security in Swalwell is seeking a Security Officer to safeguard customers and colleagues while delivering friendly, professional service in a fast‑paced retail setting.

You will deter loss, manage incidents, and support safe operations using store tech, body‑worn cameras, and clear communication. A calm, proactive approach and customer‑focused attitude are essential to protect people, premises and products.

Qualifications

• Security role in a busy retail environment.
• SIA licence or eligibility required.
• Strong communication and customer service skills.
• Ability to remain calm and act professionally under pressure.
• Willingness to work flexible shift patterns.

Responsibilities

• Deter loss and respond to incidents in-store.
• Greeting customers and providing professional support.
• Maintain safety and security across the store.
• Use store tech and body-worn cameras to support operations.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Education

SIA licence

Job description

Join us as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• Our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the retail environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £13.58 per hour
• Guaranteed 40+ hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme