Retail Security Officer

CYS Security; Sparkwell; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

20% colleague discount

Company-funded SIA licence renewal

Job summary

CYS Security is seeking a Security Officer to create a safe, welcoming environment in our retail stores. You will be a visible, customer-focused presence, delivering great service while protecting people and products. Use store tech and body-worn cameras to manage incidents and support operations. A valid SIA licence and calm, professional demeanor are essential.

Join a proactive team with opportunities for development, guaranteed hours, and excellent benefits. Must pass 5-year UK history check.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with ability to make sound decisions quickly.
• Passion for customer service and keeping people safe.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and ready to step in when needed.
• Create a welcoming store environment and deliver professional support to customers and colleagues.
• Help keep stores safe and secure by preventing loss, responding to incidents and identifying risks.
• Support safe ways of working and incident management using store technology and body-worn cameras.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and a positive environment.
• Adapt to changing situations to support the store as needed.

Skills

Strong communication

Calm under pressure

Customer-focused

Professional attitude

Job description

Join us as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• Our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the retail environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £13.58 per hour
• Guaranteed 40+ hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme