SIA-Licensed Elite Retail Security & Customer Service

Mitie Group plc.; Trowbridge; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Contracted hours

Annual leave entitlement

Pension and Life insurance schemes

Free uniform supplied

SIA Re-licencing programme

Comprehensive induction and training

Access to Mitie's outstanding employee

Apprenticeship schemes

Progression and development

All breaks are paid

Job summary

Mitie Group plc. is seeking Elite security officers to provide a highly visible presence while delivering exceptional customer service and helping reduce anti-social behaviour in-store.

You will wear Body Worn CCTV, require a current SIA licence, and have a full 5-year checkable history. The role includes contracted hours, a comprehensive induction, pension and life insurance schemes, and free uniform.

Opportunities for progression and ongoing training are available, with paid breaks included.

Qualifications

• Must hold a current SIA licence.
• Full 5-year checkable employment/education history.
• Deliver outstanding customer service.

Responsibilities

• Deliver industry-leading customer service.
• Create a safe environment, free from crime and the fear of crime for customers and colleagues.
• Manage anti-social behaviour and build relationships with those that cause this.
• Engage with members of the public by providing a welcoming presence.
• Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service.
• Support the Police and crime partnerships where required to aid with the reduction of crime in store.
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety.

Skills

Customer service

Communication

Professional presence

SIA licence

Anti-social behaviour management

Job description

Mitie Group plc. is seeking Elite security officers to provide a highly visible presence while delivering exceptional customer service and helping reduce anti-social behaviour in-store.

You will wear Body Worn CCTV, require a current SIA licence, and have a full 5-year checkable history. The role includes contracted hours, a comprehensive induction, pension and life insurance schemes, and free uniform.

Opportunities for progression and ongoing training are available, with paid breaks included.