Showroom Manager

Your Recruitment Coach Ltd; Redhill; On-site; GBP 50,000 - 52,000; Full time

Job summary

Your Recruitment Coach Ltd. is seeking a Showroom Manager for a premium showroom near Tunbridge Wells, Surrey. You will lead a small sales team, advise clients on suitability and design, and manage quotations, payments and after-sales service while maintaining an exceptional customer experience.

The role requires a proactive, results-driven personality with a keen eye for interiors and high-end retail standards. Occasional travel between showroom sites may be required.

Qualifications

• Excellent customer service and time management are essential.
• Confident communicator for face-to-face conversations with clients.
• Ability to write clear, concise emails.
• Commercially minded with a proven ability to drive sales.
• Background in design/interiors is a plus.
• Experience in high-end retail or construction environments is desirable.

Responsibilities

• Manage day-to-day showroom operations and a small sales team.
• Welcome customers to the showroom and build relationships with clients.
• Provide advice on suitability, sizing and pricing with interior design flair.
• Create quotations, process payments, arrange deliveries and provide after-sales service.
• Maintain gold-standard customer service across all showroom operations.
• Update CRM with client information and daily activity and manage showroom diary.

Skills

Sales leadership

Customer service

Interiors/design

Quotations

CRM knowledge

Communication

Attention to detail

Tools

Microsoft Office

Job description

Showroom Manager

Location: Surrey

Salary: £50,000

Are you a passionate Showroom Manager And looking for an exciting new role?

Your Recruitment Coach are currently looking for a Showroom Manager to work with one of their well-established and very successful clients based in Tunbridge Wells to work as part of their team.

Our client is passionate about sourcing and supplying high-quality natural stone and porcelain tiles to customers across the UK. With a reputation for exceptional craftsmanship, stylish collections, and outstanding customer service, we work with homeowners, designers, and trade professionals to bring beautiful spaces to life. As a growing and dynamic company, we pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence in everything we do.

Overview of the Role

As the Showroom Manager, you will be responsible for the day-to-day management of the premises, ensuring that the space is always presented to the highest standard. Duties include the management of a small sales team, providing advice on suitability and design to clients, raising quotations and invoices, taking payments, problem solving and sales aftercare. As well as maintaining gold standard customer service through out all operations within the showroom across the team.

Key Responsibilities

• Management of small sales team
• Welcoming customers to the showroom and building relationship with clients
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Creating quotations, processing payments, arranging deliveries, and providing outstanding after sales service
• Ability to problem solve
• Management of the showroom diary and appointments online
• Updating the CRM system with relevant client information and daily activity

Essentials and Desirables

• Excellent customer service skills and outstanding time management and organisation skills are essential
• The confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicator
• The ability to write clear, concise emails
• Commercially minded and a proven ability to demonstrate driving sales
• Keen passion for Career Personal Development
• A background in design/interiors/creative industry
• Exceptional attention to detail
• Enthusiastic and hands on - this is a busy, fast-paced company
• A team player - someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting people
• Experience of using your own initiative and anticipating future needs
• Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word)
• Strong interpersonal skills
• High end retail experience
• Experience in Construction industry

Travel Requirements

Occasional travel between showroom and other company sites is required. Applicants should be able to commute reliably and hold a full UK driving licence.