Showroom Adviosr

Your Recruitment Coach; Hemel Hempstead; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

OTE bonus

Job summary

Your Recruitment Coach is recruiting a Showroom Advisor for our Hertfordshire client. Join a team focused on high-quality natural stone and porcelain tiles, delivering excellent customer service and helping clients from initial contact to final sale.

The role requires a confident communicator, strong organisation, and a proactive approach in a busy showroom environment. You will support the team across sales tasks, quotations, showroom upkeep and customer care.

Qualifications

• Experience in a sales environment.
• Highly organised with ability to prioritise tasks.
• Energetic, hands-on and capable in a fast-paced setting.
• Self-motivated with the ability to inspire others.
• Strong customer focus and excellent communication.
• Minimum of 2 years sales experience.
• Experience using a CRM system.
• Proficient with Microsoft Office tools.

Responsibilities

• Provide ide support to the showroom team and deliver outstanding customer service throughout the sales journey.
• Communicate clearly via phone, email and in person with a friendly, confident manner.
• Support customers with technical and design advice and resolve queries.
• Answer incoming calls and manage outbound calls to the customer database.
• Create quotations, process payments, arrange deliveries and provide aftersales support.
• Update CRM with client information and daily activity.
• Arrange samples and welcome customers to the showroom with a professional greeting.

Skills

Sales experience

Organised

Pro-active

Self-motivated

Customer focus

Excellent communicator

CRM experience

Microsoft Office

Tools

CRM

Microsoft Office

Job description

Showroom Advisor

Salary: £26,000 - £28,000 – OTE bonus

Location: Hertfordshire

Are you a passionate Showroom Advisor and looking for an exciting new role?

Your Recruitment Coach are currently looking for a Showroom Advisor to work with one of their well-established and very successful clients based in Hertfordshire to work as part of their team.

Our client is passionate about sourcing and supplying high-quality natural stone and porcelain tiles to customers across the UK. With a reputation for exceptional craftsmanship, stylish collections, and outstanding customer service, we work with homeowners, designers, and trade professionals to bring beautiful spaces to life. As a growing and dynamic company, we pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence in everything we do.

Overview of the Role

We are looking for a Sales Advisor to join our Hemel Hempstead team due to expansion. As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers’ requirements.

Key responsibilities

As a sales advisor your key role is to provide ide support to our showroom team, as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Skills & Experience

Essentials

• Experience in a sales environment
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

Travel Requirements

Occasional travel between showroom and other company sites is required. Applicants should be able to commute reliably and hold a full UK driving licence.