Showroom Team Leader

Your Recruitment Coach Ltd; Redhill; On-site; GBP 32,000 - 34,000; Full time

Job summary

Your Recruitment Coach Ltd in Surrey is seeking a Showroom Team Leader to oversee sales activity, coach the team and manage a busy showroom. You will handle inbound and outbound calls, create quotations and process payments while guiding customers with interior advice and design solutions.

In-house product training is provided. You will mentor the sales advisors, drive performance, and ensure excellent aftersales service, taking responsibility for quotations, invoices, and deliveries as part of

Qualifications

• Minimum of 2 years sales experience in a showroom or similar environment.
• Excellent organisation and prioritisation skills.
• Strong customer focus with excellent communication.
• Experience using a CRM system.

Responsibilities

• Answer incoming sales calls and handle inquiries.
• Make outbound calls to the customer database.
• Create quotations, process payments, arrange deliveries, and provide aftersales service.
• Advise on suitability, sizing, pricing and interiors.
• Update the CRM with client information and activities.
• Conduct showroom appointments and build client relationships.
• Coaching and supporting new starters and training.

Skills

Experience in a sales environment

Organised and prioritises tasks

Enthusiastic and hands on

Self-motivated and inspiring

Strong customer focus

Excellent communicator

Minimum 2 years sales experience

CRM experience

Tools

CRM software

Job description

Job Title: Showroom Team Leader

Location: Surrey

Salary: £32,000- £34,000 - plus OTE

As a Showroom Team Leader you will have a full understanding of the sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers.

You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisor's workloads. You will also be required to conduct face to face showroom appointments with customers.

You will ensure the team deliver exceptional levels of service to new and existing customers through coaching, monitoring and performance management.

Your role will also involve providing advice on suitability and design to clients, raising quotations and invoices, taking payments, complex complaint resolution, problem solving and sales aftercare. Full in-house product training is provided.

Key Responsibilities:

• Answering incoming sales calls


• Making outbound calls to our customer database


• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service


• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors


• Updating the CRM system with relevant client information and daily activity


• Arranging samples to be dispatched


• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received


• Problem resolution


• Handle customer complaints


• Guide the sales team in closing sales


• Assist with new starter inductions and training

Skills & Experience:

Essentials

• Experience in a sales environment


• Extremely well organised and able to prioritise tasks


• Enthusiastic and hands on - this is a busy, fast-paced company


• Self-motivated with the ability to inspire those around you


• Strong customer focus


• Excellent communicator


• Minimum of 2 years sales experience


• Must have experience in using a CRM

Desirables:

• Experience in the luxury goods market


• Knowledge of interiors