Showroom Host

Soane Britain; City of Westminster; On-site; GBP 17,000 - 21,000; Full time

Job summary

Soane Britain is seeking a warm, confident Client Experience Assistant for a six-month showroom-based contract at the Pimlico Road Showroom, reopening January 2027. You will welcome clients and guests, coordinate with the team to maintain exceptional presentation and a smooth day-to-day operation in a luxury environment.

Reporting to the Client Experience Manager, you will ensure connections with the right team member and uphold discretion, judgement and attention to detail.

Qualifications

• Previous experience in a client-facing role within luxury retail, hospitality, interiors or similar high-service environment.
• Warm, confident and professional manner with enjoyment of meeting people.
• Excellent personal presentation and standards expected in a luxury environment.
• Strong communication and interpersonal skills engaging with clients, designers and guests.
• Organised and dependable with attention to detail and ability to stay calm during busy periods.
• Willingness to support the wider Showroom team.

Responsibilities

• Act as the first point of welcome for clients, designers and guests, creating a warm, polished arrival experience.
• Connect visitors with the appropriate member of the Showroom or Client Development team.
• Provide thoughtful hospitality during client visits, appointments and events, representing Soane with discretion and professionalism.
• Support the Client Experience Coordinator in maintaining presentation and service standards across client-facing areas.
• Maintain awareness of daily appointments, visitors and showroom activity to ensure a smooth client journey.
• Assist in the preparation of meeting areas, client appointments, samples, literature and hospitality requirements.
• Support the Showroom team during busy periods, events, launches and periods of increased client activity.
• Identify and communicate practical issues affecting client experience or showroom presentation.

Skills

Client-facing experience

Luxury environment

Excellent presentation

Strong communication

Organised and detail-oriented

Discretion and judgement

Hospitality mindset

Job description

This six-month contract is an opportunity to support the client experience at Soane Britain's newly refurbished Pimlico Road Showroom, reopening in January 2027.

As the first point of welcome for clients and guests, you will create a warm, polished and memorable experience while supporting the Client Experience Coordinator in maintaining the presentation and smooth day-to-day running of the showroom.

Company Overview:

With an uncompromising commitment both to British manufacturing and to our customers worldwide, Soane's mission is to design and make enduring and life-enhancing furniture, lighting, fabrics, and wallpapers.

As well as working with independent craft workshops across Britain, we have developed our own substantial in-house manufacturing operations in Leicester and the South of England. We have thriving showrooms in London and New York where our passionate and committed team champions exceptional British craftsmanship.

For more information, please visit www.soane.com and join our social media platforms on Pinterest and Instagram.

Purpose of the Position:

Reporting to the Client Engagement Manager, you will welcome clients, designers and guests, provide thoughtful hospitality and support the Client Experience Coordinator in maintaining the presentation and smooth day-to-day running of the Pimlico Road Showroom.

You will ensure clients are connected quickly and seamlessly with the right member of the team and help maintain a calm, organised and welcoming environment throughout the day.

We are looking for a warm, confident and highly polished individual who enjoys meeting people, takes pride in delivering exceptional service and understands the importance of discretion, judgement and attention to detail in a luxury environment.

Working Pattern:

This is a six-month, showroom-based contract and requires flexibility to support the needs of the business. Saturday working will form part of the contracted working pattern, alongside flexibility to support key trading periods, showroom events and the initial reopening period.

Duties and Responsibilities:

Client Welcome, Hospitality & Showroom Standards

• Act as the first point of welcome for clients, designers and guests, creating a warm, polished and attentive arrival experience.
• Understand the purpose of each visit and connect clients seamlessly with the appropriate member of the Showroom or Client Development team.
• Provide thoughtful hospitality during client visits, appointments and events, representing Soane with discretion and professionalism.
• Support the Client Experience Coordinator in maintaining exceptional presentation and service standards across client-facing areas.

Day-to-Day Showroom Support

• Maintain awareness of daily appointments, visitors and showroom activity, helping to ensure a smooth and organised client journey.
• Support the preparation of meeting areas, client appointments, samples, literature and hospitality requirements as needed.
• Support the Showroom team during busy periods, events, launches and periods of increased client activity.
• Identify and communicate any practical issues affecting the client experience or presentation of the Showroom.

Experience & Skills Required:

• Previous experience in a client-facing role within luxury retail, hospitality, interiors or a similarly high-service environment desirable.
• A natural host with a warm, confident and professional manner and a genuine enjoyment of meeting and looking after people.
• Excellent personal presentation and an understanding of the standards expected within a luxury environment.
• Strong communication and interpersonal skills, with the confidence to engage with clients, designers, and guests.
• Organised and dependable, with strong attention to detail and the ability to remain calm during busy periods.
• A proactive and hands-on approach, with a willingness to support the wider Showroom team wherever required.
• Good judgement and discretion, particularly when working with high-profile clients and confidential information.
• A passion for design, craftsmanship, interiors and exceptional client experiences.