Client Services Advisor

Soane Britain; Leicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Soane Britain is looking for an administrative professional to join their fast-paced Client Services team in Leicester. This entry-level position involves providing full administrative support, executing proforma invoices, managing client orders, and ensuring a smooth customer experience.

The ideal candidate will be detail-oriented, organized, and possess excellent communication skills. Working hours are Monday to Thursday from 8:30 AM to 5 PM and Friday from 9:30 AM to 5 PM.

Qualifications

• Office based administrative experience required.
• Competent in Microsoft Office packages.
• Strong written and verbal communication skills are a must.

Responsibilities

• Raising proforma invoices and managing client orders.
• Responding to customer enquiries via phone and email.
• Assisting with various administrative duties as needed.

Skills

Office based administrative experience

Competent using Microsoft packages

Excellent written and verbal communication skills

Highly organised and detail-oriented

Ability to multi-task

ZenDesk usage

Job description

We are seeking applicants for an administrative role in our fast-paced Client Services team, based in Leicester. The successful candidate will have a desire to grow professionally, demonstrate a keen eye for detail and have the ability to multi‑task, whilst working with internal departments, to provide a seamless positive client experience.

Company Overview

With an uncompromising commitment to British manufacturing, Soane Britain’s mission is to design and make enduring and life‑enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the finest craftspeople in Britain. Soane combines responsibly sourced, high quality materials and superb workmanship to ensure our designs endure for generations. Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London and New York. For more information, please visit www.soane.com or join our social media platforms Pinterest and Instagram.

Purpose of the Position

To provide full administrative support to the Client Services team and Client Development team. This is an entry level position within the Client Services team, with the opportunity to progress your career with gained experience within the workplace. The focus of your role is to process proforma invoices in a timely manner, and to manage the whole process from order through to delivery whilst providing exceptional customer service. Using your Trusted Advisor skills will ensure the execution of a seamless client experience whilst maintaining client relationships. Working in a fast‑paced environment, accuracy and the ability to multi‑task will be key. You will have a strong attention to detail and excellent communication skills both written and verbally.

Duties and Responsibilities

• Raising proforma invoices and reserves accurately and in a timely manner
• Manage client orders, working with your Associates, communicate any updates using your Trusted Advisor skills
• Responding to customer enquiries over the phone and via email including sample requests, pricing and stock, simple aftercare
• Assist with any other duties as required

Qualifications for the Position

• Office based administrative experience
• Competent using Microsoft packages
• Excellent written and verbal communication skills
• Highly organised and detail‑orientated
• Can demonstrate the ability to multi‑task
• ZenDesk and relevant industry experience advantageous

Working hours

Monday to Thursday 8:30 AM to 5 PM, Friday 9:30 AM to 5 PM