Luxury Showroom Host — Client Experience (6-Month)

Soane Britain; City of Westminster; On-site; GBP 17,000 - 21,000; Full time

Job summary

Soane Britain is seeking a warm, confident Client Experience Assistant for a six-month showroom-based contract at the Pimlico Road Showroom, reopening January 2027. You will welcome clients and guests, coordinate with the team to maintain exceptional presentation and a smooth day-to-day operation in a luxury environment.

Reporting to the Client Experience Manager, you will ensure connections with the right team member and uphold discretion, judgement and attention to detail.

Qualifications

• Previous experience in a client-facing role within luxury retail, hospitality, interiors or similar high-service environment.
• Warm, confident and professional manner with enjoyment of meeting people.
• Excellent personal presentation and standards expected in a luxury environment.
• Strong communication and interpersonal skills engaging with clients, designers and guests.
• Organised and dependable with attention to detail and ability to stay calm during busy periods.
• Willingness to support the wider Showroom team.

Responsibilities

• Act as the first point of welcome for clients, designers and guests, creating a warm, polished arrival experience.
• Connect visitors with the appropriate member of the Showroom or Client Development team.
• Provide thoughtful hospitality during client visits, appointments and events, representing Soane with discretion and professionalism.
• Support the Client Experience Coordinator in maintaining presentation and service standards across client-facing areas.
• Maintain awareness of daily appointments, visitors and showroom activity to ensure a smooth client journey.
• Assist in the preparation of meeting areas, client appointments, samples, literature and hospitality requirements.
• Support the Showroom team during busy periods, events, launches and periods of increased client activity.
• Identify and communicate practical issues affecting client experience or showroom presentation.

Skills

Client-facing experience

Luxury environment

Excellent presentation

Strong communication

Organised and detail-oriented

Discretion and judgement

Hospitality mindset

Job description

Soane Britain is seeking a warm, confident Client Experience Assistant for a six-month showroom-based contract at the Pimlico Road Showroom, reopening January 2027. You will welcome clients and guests, coordinate with the team to maintain exceptional presentation and a smooth day-to-day operation in a luxury environment.

Reporting to the Client Experience Manager, you will ensure connections with the right team member and uphold discretion, judgement and attention to detail.